Ah. Alright then. I will not ever purchase anything from Shape5 and I will advise my company not to purchase anything from Shape5 as well.
Hello,
That's fine you have the right to use any products you want and make your own recommendations for your company. What you need to understand is that you are asking for support on a product that requires a membership to download without having an account that was ever flagged as "paid" legal status. We are more than happy to provide support for Club Products, you just need to post on an account that has previously purchased a membership.
This ensures that users with pirated copies of our products are not getting the same level of support that our club members are. Using an account that has club access (or formerly had) is the only way we can verify legitimacy of our products and the support we provide.
I also appreciate you posting your resolution and apologize for any inconvenience.
Kind Regards,