Forum Support

Shape 5
March 29, 2024, 02:14:32 AM *
Welcome, Guest. Please login or register.

Login with username, password and session length
News: Shape 5 Forum
 
   Home   Help Search Login Register  
Pages: [1]
  Print  
Author Topic: I am receiving the message below although I paid for the templates  (Read 7053 times)
ydossou
Jr. Member
**
Offline Offline

Posts: 2



« on: April 14, 2014, 11:03:06 AM »

I am receiving the message below although I paid for the templates. Could you check , please


We have detected that you were trying to access a paid membership section of our website. In order to gain access to club areas you must have an active, paid membership with us in the same club as the board you are trying to access. Forum support and product downloads are only available during the time of your membership. Please continue to the My Account page to either upgrade or renew your account. Thank you!

ydossou
Logged
jonahh
Administrator
*****
Offline Offline

Posts: 23789



WWW
« Reply #1 on: April 14, 2014, 02:08:41 PM »

Hello,

Please try logging out, clearing your browser cache and then logging back in.   See if this fixes the issue.
Logged

Jonah Hall
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
mikenicoll
Global Moderator
*****
Offline Offline

Posts: 20162



WWW
« Reply #2 on: April 14, 2014, 07:02:16 PM »

Hello,

Just to verify you are trying to access the Joomla side of the site and not the Wordpress side. These are different clubs with different memberships. Please try logging in again and clearing your browser cache as this may help as well.

-Mike
Logged

Mike Nicoll
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF | SMF © 2013, Simple Machines
Joomla Bridge by JoomlaHacks.com
Valid XHTML 1.0! Valid CSS!
Looking for the largest variety in template designs? Look no more. Never buy 1 theme again. Signups start at just $89 for access to all of our themes.
Send Us An Email
Please send us your questions and we will email you back as soon as we can. Product support questions should be posted in our support forums under the Help menu. Our staff will assist you from there.