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Author Topic: Issue with theme not resolved - Support Expired  (Read 6967 times)
midtech
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« on: January 07, 2015, 03:31:50 AM »

Hello,

We were having an issue with your theme and posted the issue in the forums.

We were advised that the fix was contained in the latest patch for Vertex.

We applied the patch - This didn't resolve our issue which appears to be a bug with the theme.

Would it be possible to receive further support on this since the issue was recorded prior to our Joomla a/c expiring.

Thank you.
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mikek
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« Reply #1 on: January 07, 2015, 08:14:21 AM »

Hello,

We posted a fix for you here in the public boards:

http://www.shape5.com/component/option,com_smf/Itemid,75/topic,38035.msg154596/#msg154596

That should fix the issue on your site, as it has with others we have done this same thing to. If it's not there is another issue going on and you will need to renew your membership for continued support.
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Mike Knott
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midtech
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« Reply #2 on: January 07, 2015, 09:22:34 AM »

Sorry but I don't understand why you would think that it's a different issue - it's the same issue but your fix didn't resolve it.
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jonahh
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« Reply #3 on: January 07, 2015, 01:03:32 PM »

Hello,

What issue are you experiencing?
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Jonah Hall
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
mikek
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« Reply #4 on: January 07, 2015, 02:23:47 PM »

Hello,

The fix posted on the link above has worked in every case we have tested it. If it's not working on your site there is something else interfering, such as a configuration issue or a third party extension interfering.
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Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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