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mikenicoll
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« Reply #1 on: March 25, 2015, 10:59:27 PM » |
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Hello,
Try reinstalling the latest versions of all the extensions on the site from our Downloads Page. I am not sure if this will help but having the latest file sets might make a different. The script you linked is not part of our products but a Joomla Core script so not sure why that would cause a browser to hang. It might be due to your browsers script time out settings. I remember a long time ago I had to adjust Firefox's default settings for scripts to wait longer before timing out.
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Mike Nicoll ------------ Shape 5 Team - Need a great host for your website? We highly recommend siteground.com!
- Put your trust in the hands of our extremely qualified staff to get your job done right! - Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:Install Firebug
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jonahh
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« Reply #2 on: March 26, 2015, 12:40:22 PM » |
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I would also be sure your version of Vertex is up to date too
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Jonah Hall ------------ Shape 5 Team - Need a great host for your website? We highly recommend siteground.com!
- Put your trust in the hands of our extremely qualified staff to get your job done right! - Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:Install Firebug
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peteralbin
Jr. Member
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Posts: 4
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« Reply #3 on: March 26, 2015, 12:49:27 PM » |
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I'm using Gamers. The demo on Shape5 gives me the same error. Did anyone look at the picture I attached? It shows the error AT Shape 5... NOT my site.. even though I have the same error.. I mentioned Vertex ONLY because I was curious if anyone thought it could be the same issue as was mentioned in the thread I referenced. I would also be sure your version of Vertex is up to date too
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mikenicoll
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« Reply #4 on: March 26, 2015, 01:22:16 PM » |
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Hello,
I have seen the error in your screen shot but none of our systems can replicate this issue. I would try re-patching your site files with the latest Vertex Patch to see if this helps. Our demos we generally don't patch unless there is a major functionality change that needs to be displayed so using that for script testing isn't going to be conclusive.
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Mike Nicoll ------------ Shape 5 Team - Need a great host for your website? We highly recommend siteground.com!
- Put your trust in the hands of our extremely qualified staff to get your job done right! - Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:Install Firebug
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jonahh
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« Reply #5 on: March 27, 2015, 12:15:49 PM » |
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Does the error popup instantly or do you leave the page open for a period of time?
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Jonah Hall ------------ Shape 5 Team - Need a great host for your website? We highly recommend siteground.com!
- Put your trust in the hands of our extremely qualified staff to get your job done right! - Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:Install Firebug
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peteralbin
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« Reply #6 on: March 27, 2015, 12:58:28 PM » |
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It takes roughly between 5 and 10 minutes. I did as mikenicoll suggested and adjusted Firefox's default settings for scripts from 10 to 100 (assuming it's in minutes)... but I can't do that for each of my visitors which is concerning. Does the error popup instantly or do you leave the page open for a period of time?
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mikenicoll
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« Reply #7 on: April 04, 2015, 04:24:18 PM » |
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Hello,
I believe this is more so going to be related to your system and browser settings. The Template itself would cause a script error such as this one and we haven't had any other reports of this. The script that is non responsive is also a core Joomla script not something we have added. You can post on joomla.org with a bug report to see if one of their scripts is causing the browser to freeze but I have tested this and left sites idle for long periods of time without any issues.
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Mike Nicoll ------------ Shape 5 Team - Need a great host for your website? We highly recommend siteground.com!
- Put your trust in the hands of our extremely qualified staff to get your job done right! - Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:Install Firebug
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peteralbin
Jr. Member
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« Reply #8 on: April 04, 2015, 10:15:28 PM » |
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Thanks all, I sincerely appreciate it. Love your templates. Keep up the amazing work.
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mikenicoll
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« Reply #9 on: April 05, 2015, 02:48:29 PM » |
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Thanks Let us know if you have any further questions
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Mike Nicoll ------------ Shape 5 Team - Need a great host for your website? We highly recommend siteground.com!
- Put your trust in the hands of our extremely qualified staff to get your job done right! - Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:Install Firebug
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jonahh
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« Reply #10 on: April 06, 2015, 11:21:56 AM » |
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I was able to replicate the error on our demo today and I have updated the JS files to fix this.
This was actually in an old version of the Image and Content Fader module. There was a bug that caused this. It is fixed so if you download and install a fresh copy it won't crash your browser after a time of being open in it. Be sure to also clear your browser cache too
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« Last Edit: April 06, 2015, 07:54:51 PM by mikenicoll »
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Jonah Hall ------------ Shape 5 Team - Need a great host for your website? We highly recommend siteground.com!
- Put your trust in the hands of our extremely qualified staff to get your job done right! - Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:Install Firebug
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