Hello,
I don't see how we have not answered your question, it has been answered very thoroughly. If you're referring to this comment:
"The help was paid for so why should it expire as visable text from the user."
First, that seems more like a suggestion than an actual question looking for a response.
Second, keeping a record of any historical information that you had previous access to in the paid support areas to is entirely up to you; you can take screen shots, print the pages to pdf, print them to paper, copy the text, etc. Our responsibilities at Shape5, which are binding by our terms of agreement, are that we provide you access to paid portions of the support area during the time of your membership, and that we provide support to active, paid members. All of that takes place during the time of your membership only, and the duration to these items is selected by you the user during signup. All of those items we have provided to you. Our job is NOT to provide another means for members to access support areas at the time of which they are no longer paying for support or access to support areas, which is what you are requesting when your membership expires. In other words you are paying for ACCESS to support areas, and it is not our responsibility to provide that access, or any of the content of those areas, after your membership expires.
"We ask a question and it doesnt get answered so we lose days in our memberships because we have to wait til hte office is open for the asnwer to that question."
You have said this multiple times to us in various posts, but yet as I look through your last posts:
http://www.shape5.com/component/option,com_smf/Itemid,75/action,profile/u,412754/sa,showPosts/I do not see anywhere that it has taken multiple days to get a response from us, and many posts were done outside of business hours. The post above was done outside of business hours, the post I am writing right now is outside of business hours, many of the support posts were done outside of business hours in a timely manner. Several of the posts we were waiting on your response and never got, and a few posts we had to debug for you which takes time.
I'm sorry if you don't like our policies or how our memberships are structured, but we feel they are very fair for the price we are offering. Our policies on support will not be changing.