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Author Topic: Row Positions set to 4, but saves as 6  (Read 5090 times)
haydencyr
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« on: October 06, 2015, 02:41:59 PM »

Hi there, thanks again for this great template. I am having an issue where all of my row settings, when set to 4 (at 25% each or anything else) will save as 6 in a crazy configuration. I don't have any copies of the template that don't do this. I have attached images to show you what I mean. Do you have any ideas how I can fix this issue? That would be awesome. Thank you!

main page:

http://thecountyline.ca/moh1/index.php
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mikek
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« Reply #1 on: October 07, 2015, 07:48:04 AM »

Hello,

Thank you for reporting this, we are looking into it.
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Mike Knott
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mikek
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« Reply #2 on: October 09, 2015, 07:18:26 AM »

Hello,

Please try patching your install with the latest V4 files. This issue has been fixed.
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Mike Knott
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
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haydencyr
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« Reply #3 on: October 09, 2015, 03:52:29 PM »

Hi there, thanks for the help. Sadly that option didn't work. I was on V4 already and I used the patch that was available from this page: http://www.shape5.com/component/option,com_docman/Itemid,96/task,cat_view/gid,307/

Was there another that I should have been using?
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mikenicoll
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« Reply #4 on: October 09, 2015, 06:04:56 PM »

Hello,

Are you sure you properly installed the patch? We fixed this in the latest version so be sure to clear the cache after replacing all the files.

Regards,
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Mike Nicoll
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
haydencyr
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« Reply #5 on: October 09, 2015, 10:27:23 PM »

Hello again, the "clear cache" from under the System Menu? Yes, and the cache of the browser as well. Is there anything else? I have tried applying the patch twice as well.

Thanks again for your help, much appreciated.
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mikek
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« Reply #6 on: October 10, 2015, 06:50:41 AM »

Hello,

He is referring to your browser cache, or you can simply try from another browser. I've checked each row in the latest files and they are all saving correctly for me. Does it occur on all rows for you or just some?
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Mike Knott
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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