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Author Topic: Site Shaper for Wordpress - Not able to setup  (Read 9586 times)
mboesken
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« on: April 14, 2016, 08:11:46 AM »

Hello shape5 support,

i try to setup the site shaper for some wordpress themes like Ambient, Forte, Spectrum and Swapps. With all site shaper packages i have several problems and errors after trying different ways to install them.

First I follow the official instruction: http://www.shape5.com/documentation/WordPress/Getting-Started/How-To-Install-a-WordPress-Site-Shaper

This will not work. Some themes throw errors by trying to activate the "sample data injector" plugin, other themes throw a success message but without changing the page content (only a small piece of the content is installed, like the footer or the menu, but no headline, center content and some plugins...).

These are the different ways i try at my local server (xampp) and additionally on my hosted webserver (strato), all without luck:

1)
- Upload and install site shaper wp package
- Activate the sample data injector
- Reload the page

2)
- Upload and install site shaper wp package
- Update WP and all plugins
- Activate the sample data injector
- Reload the page

3)
- Upload and install a clean WP
- Override WP with the site shaper files
- Activate the sample data injector
- Reload the page

What i doing wrong? Thanks in advance for your help!
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Tristan Rineer
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« Reply #1 on: April 14, 2016, 03:29:48 PM »

Can you provide a link to your site?  I'll need to see the errors you are getting.

As for the steps you are using - for the first 2 options, you don't need to activate the sample data injector; that is already done by the Shaper install.

The instructions on the Wordpress FAQ may be a little clearer.
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Tristan Rineer
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mboesken
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« Reply #2 on: April 15, 2016, 12:27:47 AM »

Hi Tristan,

thank you for the fast answer. I have install the ambient site shaper for you so you can see the problem. This is a clean install of the site shape package without update of WP or plugins or something else (and without activation of the sample data injector plugin):

http://transfer.onshore.tv/shape5test/

There are many missing content and widgets at the fist page if you compare it with the shape5 demo page: http://www.shape5.com/demo/index.php?wp/ambient

You can login to the admin panel via test/test if you want.

But by the way: like descriped in one of your faq posts there is no checkbox "Install sample data" in the installation process!

If you open the debug console in your browser, you will see some errors.

Thank you...
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Tristan Rineer
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« Reply #3 on: April 15, 2016, 06:16:28 AM »

I was able to get your site fixed in only a couple minutes.  All I did was log in, delete the injector plugin, then re-install it by zipping up that single file from the shaper.

What this suggests is that either the file got corrupted during the initial upload, or that you didn't give it enough time to run during the install process before navigating away from the page; corruption during upload is actually more likely.

File corruption is usually caused by the transfer settings of the FTP client doing the upload; this can be prevented by making sure that your FTP client is set to use "Binary" mode for transfers.  ASCII mode is the default for most FTP clients ("Auto" also uses ASCII), and while it's fine for text files, it's a really bad idea for code.
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Tristan Rineer
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Shape 5 Team



- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
mboesken
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« Reply #4 on: April 15, 2016, 07:06:03 AM »

Ok, thank you.

What you describe could explain the problems at the hosted environment, i will try it.

I also like to test it with the reinstallation of the plugin. Is it only the shaper-"theme".php I need to remove and install again?

Thanks
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Tristan Rineer
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« Reply #5 on: April 15, 2016, 09:01:13 AM »

Yes.  You can just delete the Injector plugin using the Plugin admin page, then pack the shaper-{theme}.php file from the plugins folder of the shaper into a zip, and upload it through the plugin installer in WP admin.

Make sure that when you activate the plugin after install, you let the page fully load before doing anything else.  It can take a while for it to wipe the database and dump the sample data into it, and interrupting that process by refreshing or navigating away before it finishes can also cause the problem you have had.
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Tristan Rineer
------------
Shape 5 Team



- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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