I'm sorry to hear you are having problems, however I have still moved your post because it contained no pre-sales questions.
The items you are mentioning are mostly part of the template configuration which is fully explained on our demo, none of which is hard coded into the template and can be easily updated in the interface:http://www.shape5.com/demo/salon_n_spa/index.php/features-mainmenu-47/template-specific-features
Any specific questions you have please post in the Salon and Spa forum board or the board of the extension that you are using so we can address specific questions.
Also, we do not provide customizations to products. Our support is for the core products only.