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Welcome to the Shape 5 Frequently Asked Questions page. If you have a question about our site or products please take the time to read through the following most commonly asked questions. If you cannot find your answer below please contact us.
Most Commonly Asked Questions
Q Can I still use the templates after my membership expires?
A Yes, you may still use our products after your membership expires without having to renew or pay any extra fees.
Q How can I purchase just one template?
A We do not sell products individually, instead we sell memberships. In order to obtain one of our club products you must purchase a membership. With a membership you will have unlimited access to downloads and forum support during the time of your membership.
Q I'm having trouble logging in or downloading. I upgraded/renewed my account but cannot see the club products.
A First, try simply logging in and out of the site. Many times a session can become and expired and resetting it by logging back in clears the issue upwards of 90% of the time.
Q I paid with an eCheck and can't login?
A It can take up to 4 business days for the payment gateway (paypal or 2checkout) to clear the eCheck payment. Once it clears our system will automatically updated and you will be able to login as a club member.
Q I did not receive an activation email after signup.
A No activation is required. Once your payment is complete your account is immediate active, this generally takes less than a minute to occur.
Q How can I upgrade or renew my membership.
A Easy, once you are logged into the site simply click on the My Account link in the upper right corner of the site and from this page you can upgrade or renew your account to any membership type.
Q Can I use templates and extensions on client or third party sites?
A Yes, but this will require you to have an active developer membership for using templates on client websites, extensions do not require a developer membership for use on client websites. A developer membership is required any time you wish to install Shape 5 club templates on any domain that does not personally owned by you.
Q Do you offer custom work such as custom designs or programming work?
A We do not offer any custom services. However, please view our Hire a Coder program. The Shape 5 Hire a Coder program is a free service offered to both paid and free members of our site.
Q What is a domain? Do sub-domains count as domains?
A A domain is considered any separate installation of Joomla, Wordpress, or PhpBB, excluding developmental sites. Sub domains are considered separate domains. For example if you have three installations of Joomla using our products you must have a membership that allows for at least 3 domains. Non-Profit sites are exempt from domain restrictions.
Q Do you provide source files for your templates?
A Yes, our templates come with the original PSDs used to create the template. Some extensions may also come with PSDs if applicable.
Q Where can I ask support questions about Shape 5 products?
A All support questions for all Shape 5 products should be posted in our moderated forum board under the board pertaining to the product in question. There is a specific board for each Shape 5 product.
Q Do you offer demo installations of your products?
A Yes, any Joomla template made after June 2008, and all PhpBB styles and Wordpress Thmes include a site shaper. Site shapers are full installations with our demo data pre-installed. This allows you to easily and quickly achieve the same layout and configuration as the demo uses.
Q Is there a limit to how many times I can download?
A No, you may download products as many times as you need during the time of your membership.
Q My background isn't showing on all pages?
A Be sure to enter your full site URL under the template parameters area of your site (extensions > template manager > select template and click edit)
Q SEF URLs aren't working on my Joomla site?
A Be sure you have followed the steps here: http://docs.joomla.org/IIS6_and_SEF_URLs_using_Joomla_1.5x
Q Saving and embed code doesnt work? Or code is stripped out in J1.6 or higher?
A First make sure your WYSIWYG editor is set to none in your global configuration area. If this doesn't work then also note the editor parameters are important to check, however 1.6 also uses a new Text Filter parameter on the content manager for both article content and modules. If you want an article or module to display html tags, you need to alter the parameter for your user group. Content > Article Manager > Options (Toolbar button) > Text Filters (Tab) Set Super Users to "No Filtering".

In Joomla 1.7 the content filter has been moved to the Global Configuration area.
Q How to get multi languages working in my menu?
A Be sure you have followed the steps in our language tutorial here.
Q Google font supports my language but its showing some weird characters?
A If the font supports those characters you can add the subset in the specification box for Font Style below the actual Font Type input box. So for example you would use this for Cyrillic

&subset=cyrillic,cyrillic-ext
 

Free Vertex Template & Theme

Free Joomla Template
Are you new to Shape5 and the Vertex framework? Then download our totally free Vertex Joomla template or Wordpress theme to experience the power of the Vertex framework for yourself! This is the same framework that our club products are built off of.
  • Fully Responsive Layout
  • Integrated Bootstrap Styling
  • Easy To Upgrade Framework
  • Custom Module And Column Widths
  • SEO Optimized Layout
  • Right To Left Support
  • And Many Other Great Features!
Joomla Details:

Live Demo Learn More

Wordpress Details:

Live Demo Learn More

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