Shape 5

Joomla Templates => Avignet Dream - Club => : lawheel December 15, 2011, 09:15:19 AM



: slideshow
: lawheel December 15, 2011, 09:15:19 AM
I am having a difficult time making the slide show work. When I tried to install the Shape 5 extensions for my Joomla 1.7 version of the template an xhtml error keeps popping up. I thought I installed the extension to begin with but I guess I did not. How do I make this error go away so I can install the Shape 5 extension and make my slide show work?


: Re: slideshow
: mikek December 15, 2011, 09:26:44 AM
Hello,

What is the exact error message?


: Re: slideshow
: lawheel December 15, 2011, 09:37:25 AM
Can not find XML set up file is the message


: Re: slideshow
: mikek December 15, 2011, 01:29:58 PM
Hello,

That message often times comes up because of permissions problems on the server. Please go to:

site/system information/directory permissions

And verify that all folders are writable on your server. If any are not you'll need to contact your host to have it resolved.


: Re: slideshow
: lawheel December 15, 2011, 03:06:21 PM
all folders were checked and are writable.  However, we still keep getting the error message "Jinstaller: Install:  Cannot find XML setup file" when attempting to load the extension zip file. 

Is there a phone number that we can call for support?  This is getting very time critical and we cannot make much progress without getting the issue resolved of downloading the extension modules. 


: Re: slideshow
: mikek December 16, 2011, 08:55:36 AM
Hello,

What is the exact name of the file that you are uploading?