Shape 5

Please note - This module uses the php mail() function. If you are not receiving emails this is a security setting on your server or a spam filter issue. Please contact your hosting provider to resolve this issue. In most cases there will be no issue at all.

Hi there,

My website uses PHP mail for regular emails. I installed this module and it worked fine when I tested it. Now it does not anymore. I have sent an email using the Contact Us page and it was delivered successfully.

What's the problem?

My web site is: http://www.theifim.com

 ???

Hi there,

The emails seem to go through now. The problem was that I had <!-- -- > 2 fields. However, I still need to hide those fields.

How do I do it?

 ???

I had similar problem

FYI - problem solved with move to PHP5 from PHP 4

My contact form does not work, despite the email address having no security/span filters. Someone please help.

Hello,

As stated at the top of this post your server must be able to use the php mail() function. Some servers require authentication to use this function but is very rare, in which case you would not be able to use this module. You would need to contact your hosting provider for this information.

Hi,
I'm receiving emails from other forms on the website.
But the form isn't working.
Site is: yourcreativecrew.com (the contact us is at the "register" location).
It used to work before...
Thanks,
Yonatan

Same problem here. I am using godaddy as hosting provider. my website is www.birebirmuzik.com other forms are sending emails but quick contact does not. Shape 5 must check and publish a fix for this.

Hello,

This is not a bug in the module, please see my post a few posts above. Your server is most likely asking for authentication, this module does not have authentication parameters, it uses the basic mail() php call.

Hi

I am using smtp setting in joomla for windows server, but your contact form is not working, the mail is not reaching to my email address.

Could u know let me know what settings i do in my server for authentication.

Plz provide the solution asap.

Thanks in advance

Peeyush Gupta

Hi

I am using smtp setting in joomla for windows server, but your contact form is not working, the mail is not reaching to my email address.

Could u know let me know what settings i do in my server for authentication.

Plz provide the solution asap.

Thanks in advance

Peeyush Gupta

guys im having the same issue has anyone found the solution to this?

problem with email address with 2 dots
example
[email protected]

edited this: if (str_email.indexOf(".") > 2 && str_email.indexOf("@") > 0) {
now ok

Can you please show the new code for?

Hello,

That is the new code. You would put this in module's php file.

Hello,

That is the new code that you pasted above.

Hi,

I'm sorry I don't understand ...
In mod_s5_quick_contact/tmpl/default.php in Line 273 is this code:
if (str_email.indexOf(".") > 2 && str_email.indexOf("@") > 0) {

This is the line where I've to enter some new code?
This Line 273 is exact the code shown here. isn't it?
Or is there another line where I've to change the code?

Thanks

Hello,

That code has already been applied to the module's files. What specific issues are you having with the module?

Like described above:
problem with email address with 2 dots
example
[email protected]

When there're 2 dots I get ever the not validated error message - as [email protected] works fine ...

You can check it out here netlap.de (http://netlap.de)

Hello,

If you can private message me ftp access I can take a look. I might be able to remove this check altogether.

I am not so sure about what you say about the php function - I have two site with the same host and I run Quick Contact on both sides - it works on one site just fine, while it doesn't send emails on the other site, where I use callie_rush and after having submitted a quick email it doesn't properly redirect. 

NOt working for me either.  I have too sites on the same server.  It works great on one site.  But not receiving the emails on the other site.  another issue was that it was going to a blank page after it sent.  and refreshing it didn't help  the browser said it was on my home page but the page was blank.

too bad I love this modual and it works awsome on my other site. If anyone figures this out please post here.

I've installed the module but when I click on SEND MESSAGE nothing happens.

What is the problem?

Thank you

Same problem here.

My config is:

Php 5
Joomla 3.1.x

Normal contact page  works normally, but when I click on SEND MESSAGE BUTTON on your module nothing happens...

Hello,

Then your server is most likely requiring smtp authorization. The module only uses php mail() functions.

I use php mail() function for normal contact module of JOOMLA... and it works.

After some testing I found out that the contact form does not work if there is another s5 contact form on the same page. You hit the button to send message, and there is no signs of life from the page.

I believe this is related to the spam check in some way. However I note that turning off both spam checks on both forms does not fix it.

Additionally, if the email in the module does not match the administrative email in global configuration, I have noticed that problems will occur.

Hello,

There's no way to have two quick contact modules on the same page. The module uses javascript and they would conflict with each other.

Makes sense, either way I can see how it confuses people.

Some forms just send you the email twice, for instance

Hi,


"I would recommend you contacting the author of the module and asking him if there is a way to use SMTP authentication for that module. Currently phpmail() is allowed on the server, but other mail providers might be blocking messages sent via this method"

That is from my provider. Please can it use SMTP and how?

Thanks.

Gbolly

Hello,

The module sends through default Joomla methods. However, you have configured your email to send under Global Configuration/Server/Mail Settings is how the email will send. You can send it through php or smtp.

My site is setup to run via the SMTP in the GLobal settings, does the module not send then?

I was also having issues with php mail() function not because of S5 module but in my joomla with my host server.

I switched to SMTP. All of my other modules, comps worked fine with smtp except s5.

I then noticed since it is a module it never prompted for an update. Updated manually and it works fine now.

Please, make sure you have the latest S5 quick contact module. It works with SMTP just fine

Hello everyone,

I also have the problem highlighted by many and I think I figured out the problem (though I can not solve it).

PHP Mail works correctly, even SMTP but I did not understand why the emails sent by the module never came.

Until I turned off the Joomla system cache!!!

With the cache disabled emails arrive instantly. In your opinion why is this happening?

A greeting

Pier

Hello,

I don't know why Joomla cache plugin would effect this. Sometimes the cache plugin will store variables on the page, which shouldn't happen as the module passes variables. I would recommend leaving it off.

As I imagined. Do you think there is a way to exclude the module from the cache?

Hello,

The Joomla cache plugin caches everything on the page, it's the plugin itself that would have to be modified to exclude specific modules, which isn't possible from our end.

I had this problem and thought it was the module... it was me.  Don't forget to set the send this email to field in the module.
See screenshot.

Hi, I use this module on http://paradisefound.ru/index.php/ru/contact-ru. It used to work fine, then stopped working. I have deleted it and created a new one, it worked fine. Now it has stopped working again, and I cannot fix it. As we are developing the site, there were a lot of changes, so I am not sure if any of these may have caused the problem, or after which change it stopped working. The form when filled out does not report any problem and says the message was sent. The mail function of Joomla has been tested and sends e-mails fine. Please help, I would love this module to work again, but also I cannot risk it stopping working all of a sudden and without any warning to the sender.

PS I tried sending a message through Explorer instead of Chrome and I get the following error message:
SMTP Error: The following recipients failed: [email protected]: : Sender address rejected: not owned by user [email protected]

What does this mean? Thank you for your help.

UPDATE AND NEW QUESTION
Having read carefully through this whole thread, I realized that I have recently switched on caching on the website. Looks like turning it off helped, and the emails are now being sent. I have to note that this is not very convenient, as it affects speed reports and therefore SEO. I know this is a free module and I cannot expect you to fix this. However, I would happily buy one if you had one - if it didn't have this problem.

However, I have come across a new problem. In another form, for example here http://paradisefound.ru/index.php/ru/arenda/esplanade, I use date fields. However, when Chrome autofill function is used it messes up with those fields, by entering wrong information in the these fields (7th and 8th from the top). Is there a way to forbid Chrome autofilling this form? Thank you again.

Hello,

I'm not sure why caching would create a problem that just caches css and js files, unless it's caching the captcha code for some reason.

I do not know a way to forbid Chrome from auto filling, that is entirely handled by the browser.

I don't know what this means. (and neither do the many other people asking this question) Is there a tutorial on how to setup Quick Contact? What information do I need from GoDaddy? Thank you.

Hello,

It means in the global configuration of Joomla you must setup smtp authentication, you cannot leave it on the default mail functions for most servers. Your host would have the settings for smtp.

Thank you Mike. I called GoDaddy and they walked me through the settings. Unfortunately it still doesn't work. They were able to send test emails through cPanel, but testing within Joomla or by using the Quick Contact doesn't work.

Can you recommend next steps? 

Hello,

These particular settings have been tested many times and do work. Make sure the "Email Sender" field in the module's backend is set to "Server".

Thank you. I changed "email sender" to "server". Unfortunately I'm still not recieving emails. What else can I try to make this work? Is there something I should tell GoDaddy? Can I send you screenshots of my settings?   

Hello,

As long as your settings are absolutely correct from Godaddy there's no reason why the emails wouldn't go through. Are you checking your spam folder to see if maybe they went there? You can post a screenshot so I can see if something is obvious, but I won't have your settings to know if they are right or not.

On a different note, if you can, I would highly suggest a different host than Godaddy. There have been many problems with their services on Joomla sites over the years I have provided technical support. Hosts like siteground.com do a much better job.

Screenshots attached. I have already paid for hosting with GoDaddy so I'd really like to make this work with them if possible. Thank you for looking at this, Charlie

Hello,

Your settings aren't setup for smtp authentication. Your server is most likely requiring smtp authentication to send emails, almost all servers do (last setting in the screenshot). Those are the credentials that you must get from your host, it will be a specific email account that's hosted on your server, with a server address and password. You'll need to contact your host for that.

Please also post a url to your site.

I am suggesting that you move to another host, I understand if you can't. In my experience they have had problems with Joomla sites, not necessarily related to this.

Thanks Mike. The settings that are there now are what GoDaddy told me to use. I was on the phone with them and we did it together.

FYI:
- i'd like to use a gmail address. I have tried the settings Google recommends for gmail but that didn't work either.
- URL: www.rowlandmedia.tv

I'm happy to provide you with user names and passwords for the site administration, and for cPanel if you'd like.

Thank you       

 

Hello,

Please private message me super admin access, ftp access, and all smtp credentials.

Hello,

The emails are going through now, you had several issues:

1. You never changed the "email sender" field to "server" as I instructed above.

2. You had two copies of the module running on the same page. You can't run the same module on the same page or the javascript will conflict.

Great, thank you. I didn't setup the site - paid someone to do that. He wasn't very good. Must have been the 2nd module that wasn't set to server.

I appreciate your help Mike.

Hello, after updating to the latest version of Joomla, e-mails have stopped coming through, worked well just couple of weeks ago. SMPT is on, no cache, sending from server. Creating a new form doesn't help either. Anything else I can try? Thank you

After updating Joomla in Joomla 3.8.4: The same problem, emails  do not sent.  The test email is sent succesfully,  on all PHPmail, Sendmail, SMTP. But emails from S5 contact form don't sent. I disabled JCH Optimise plugin (for speed) but the same result. No emails come. Or the first email that I send goes to inbox, but the rest no. Tested from several Pcs.
I gave up today....   :( Any suggestion?

Hello,

Upgrading Joomla should have no effect on this as they have not made any changes to the mail functionality. The module uses the mail functions direct from Joomla. If you can private message me the following I can check your setup:

1. ftp access
2. super admin access
3. all smtp credentials

Mikek, Thank you again for looking at this problem after pm to you.
I think its ok now, it was a dublicate form on a page and that was the confict.

Don't work after Joomla update to 3.8.*  ((((

Hello,

The module is fully compatible with 3.8. If the email is not going through then you have a problem either with your mail settings or the email could possibly be going to spam. But the upgrade to 3.8 would have no effect on this at all.