Shape 5

Hello,

Thank you for providing us with such a great template for free!

However, I have an issue with the submenu behaviour, especially in Firefox (I am using FF 26): Place the cursor on "S5 Flex Menu" (or any other menu item which has a submenu). Then move the cursor down into the submenu, just 1 or 2 pixels under the navigation bar. The submenu now keeps opening and closing on and on.

This doesn't happen in IE (using 11) and Chrome (using 31). In these browsers the submenu is just being closed when the mouse pointer is placed slightly under the navigation bar (although the pointer is in the submenu).

Why is that and can it be fixed?

Kind regards,
Emanuel

Hello,

I am not able to replicate this locally. Please post a url of where this occurs.

Hello,

Thank you for your quick reply.

It occurrs on one of my websites (which is offline at the moment) but it can also be seen on your demo server (http://www.shape5.com/demo/design_control/). I tried it on a second computer with the same result.

I noticed this behaviour in other Vertex templates too, whereas older Shape5 templates work fine.

I have recorded a screen video showing this behaviour in FF, IE and Chrome on Windows 7. If you like I can send you a download url via PM (it's a file with 15,3 MB).

Emanuel

Hello,

I have reviewed our demo and it is not doing it there for me. I would suggest checking from another machine. You can also try increasing the hide delay on the Menu tab in Vertex.

Hello,

I have changed the hide delay (and the open delay as well) but in essence this only changes the frequency of opening and closing. I have tested this on 2 separate computers (Windows 7 and Windows XP). It's the same behaviour on both of them.

The problem seems to occur in Vertex based websites only, I couldn't see it anywhere else.

I have sent you a PM with the video url.

By the way: Happy new year!  ;)

Greetings,
Emanuel

Hello,

I have checked two machines and I am still not seeing an issue, and I checked the url you provided me via PM. The only thing that would cause something like that is if there was a gap between the link and the sub menu, where the mouse would technically be over nothing. You can try adding the following css to custom.css to force a height on the list:

#s5_nav li {
height:42px;
}

You mentioned that it shows this way for other templates as well, but we also don't have any reports of this from other members either.

You also have to ask the question of who would do this on a live site? It's OK for developers to try and debug something like this, but no site visitor would try to replicate something like this, ie: they wouldn't intentionally try to do this or even move their mouse that slowly to able to replicate it. If there was a gap there the hide delay would take care of that so that it doesn't disappear.

Hello,

Yes, probably most users won't notice it during "normal" use, and I agree that no one will try to replicate it intentionally.

On the other hand: Neither was I trying to replicate it (didn't even think of such a behaviour). I noticed it just while browsing the template. So I thought others might notice it too. I have now tried the demo url on a third computer running Ubuntu and Firefox and it's the same here.

Thank you for the css. I embedded it on my site but it had no effect unfortunately. However, as it seems I'm the only user having this issue I won't beat a dead horse any longer. ;-)

Greetings,
Emanuel