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: Spinning circle of death : probass November 19, 2014, 08:26:07 AM Reservation requests do not seem to be processing. End user sees the spinning circle, but an email is sent but with major errors.
This is what is in the email: ----- The following addresses had permanent fatal errors ----- <<span id**eq**> (expanded from: <<span id**eq**>) ----- Transcript of session follows ----- 553 5.0.0 <<span id**eq**>... Unbalanced '<' Be happy to provide login access. Using Vertex Corporate response template. : Re: Spinning circle of death : jonahh November 19, 2014, 12:50:15 PM Hello,
Can you please post a URL of this? Thanks, : Re: Spinning circle of death : probass November 19, 2014, 12:54:57 PM http://www.tropicstar.com/newsite/book-a-trip/trip-options/3-day-4-night-trips.html (http://www.tropicstar.com/newsite/book-a-trip/trip-options/3-day-4-night-trips.html)
: Re: Spinning circle of death : probass November 20, 2014, 11:16:52 AM Hello?
: Re: Spinning circle of death : jonahh November 20, 2014, 01:06:27 PM First I would disable any 3rd party plugins. I see you have some sort of calendar extension in the article on this page where the Reservation module is located also. Most likely there is a conflict between the 2 modules. I can see this right away on your site because the Reservation module shows up with all the accordions open. They should be closed and open only when clicked on so something is conflicting with it.
: Re: Spinning circle of death : probass November 20, 2014, 01:33:04 PM I checked the calendar pages on the site and yes, the reservation panel is open, but only for a very brief second. It closes and stays closed as it is intended to be displayed. However, that really does not explain the error we are receiving in the email bounce. It's saying that it can not understand where to send as the "to" field in not being populated.
----- The following addresses had permanent fatal errors ----- <<span id**eq**> (expanded from: <<span id**eq**>) ----- Transcript of session follows ----- 553 5.0.0 <<span id**eq**>... Unbalanced '<' That really does not sound like a conflict with another plug-in. : Re: Spinning circle of death : probass November 20, 2014, 05:15:40 PM this is the error log and it is your script please fix and advise Thank you
[Thu Nov 20 14:15:21 2014] [error] [client x.x.x.x] malformed header from script. Bad header=<<span id**eq**>... Unbalanced: xmlHttpRequest.php, referer: http://www.tropicstar.com/newsite/accommodations/activities.html [Thu Nov 20 14:15:22 2014] [error] [client x.x.x.x] malformed header from script. Bad header=<<span id**eq**>... Unbalanced: xmlHttpRequest.php, referer: http://www.tropicstar.com/newsite/accommodations/activities.html [Thu Nov 20 14:15:22 2014] [error] [client x.x.x.x] malformed header from script. Bad header=<<span id**eq**>... Unbalanced: xmlHttpRequest.php, referer: http://www.tropicstar.com/newsite/accommodations/activities.html [Thu Nov 20 14:17:08 2014] [error] [client x.x.x.x] malformed header from script. Bad header=<<span id**eq**>... Unbalanced: xmlHttpRequest.php, referer: http://www.tropicstar.com/newsite/about-tropic-star/about-pinas-bay.html [Thu Nov 20 14:17:09 2014] [error] [client x.x.x.x] malformed header from script. Bad header=<<span id**eq**>... Unbalanced: xmlHttpRequest.php, referer: http://www.tropicstar.com/newsite/about-tropic-star/about-pinas-bay.html [Thu Nov 20 14:17:09 2014] [error] [client x.x.x.x] malformed header from script. Bad header=<<span id**eq**>... Unbalanced: xmlHttpRequest.php, referer: http://www.tropicstar.com/newsite/about-tropic-star/about-pinas-bay.html : Re: Spinning circle of death : jonahh November 21, 2014, 02:07:52 PM Ok would you be able to PM me FTP and Joomla login details to your site so I can dig into this and see whats going on?
Thanks, : Re: Spinning circle of death : probass November 26, 2014, 04:54:16 PM Jonahh, were you able to discern what the issue is?
: Re: Spinning circle of death : jonahh November 28, 2014, 04:07:45 PM Hello,
You should have a PM from me from last week, did you receive it? : Re: Spinning circle of death : jonahh December 01, 2014, 12:32:56 PM Ok so it was your "Content - Email Cloaking " plugin that was causing the issue. I disabled this and now its working.
: Re: Spinning circle of death : probass December 01, 2014, 12:36:40 PM Can we turn these back on?
Search Engine Friendly URLs Use URL rewriting Adds Suffix to URL Unicode Aliases : Re: Spinning circle of death : jonahh December 02, 2014, 11:38:08 AM Yes you can, sorry I thought I had
: Re: Spinning circle of death : probass December 04, 2014, 02:49:46 PM First let me say Thank you for all your support correcting this issue.
That module you found we believe was actually part of the download for the Corporate Response s5 template. We have two smaller changes that maybe you can at least point us in the right direction to amend. 1. We need to change the word Beds to Boats 2. In the drop down of that same field, you can not see the one, two, three, options until you mouse over them because of the font color being white. Thanks : Re: Spinning circle of death : jonahh December 04, 2014, 05:51:55 PM Sure, you are welcome.
1. You can open up the language file here and edit this: \language\en-GB\en-GB.mod_s5_reservations.ini 2. Try adding the below to the bottom of your template.css file: : #posBeds {: Re: Spinning circle of death : probass December 05, 2014, 08:51:13 AM Thank you again! Great support!
That information was extremely helpful and we made all the necessary changes. : Re: Spinning circle of death - delay : probass March 23, 2015, 07:52:17 AM Hi Jonah,
We have one more small problem that we need to deal with on the reservations form. It is taking a minute and a half for the form to finally acknowledge on the front end "Thanks, your Email has been sent!". On the back end, there are no errors, and the form is posting exactly as it should, so no problems there. Can you think think of anything that would be causing this delay. Your support is greatly appreciated. Kathy : Re: Spinning circle of death : jonahh March 23, 2015, 12:31:19 PM Hey Kathy,
It sounds like a server side issue. For some reason there is a delay in sending the email, the coding of the module can't speed up or slow this process down its the server that sends the email. So I recommend reaching out to your host and let them know whats going on, they should be better able to assist you from there with this. Regards, : Re: Spinning circle of death : probass March 23, 2015, 01:33:17 PM Hi Jonah,
I checked and was told that validation process that the script is doing on each line of information in the form is what is delaying the final confirmation. This is what they see: [23/Mar/2015:14:18:31 -0500] "POST /newsite/modules/mod_s5_reservations/scripts/submit.php HTTP/1.1" 200 2 [23/Mar/2015:14:18:31 -0500] "POST /newsite/modules/mod_s5_reservations/scripts/submit.php HTTP/1.1" 200 2 [23/Mar/2015:14:18:31 -0500] "POST /newsite/modules/mod_s5_reservations/scripts/submit.php HTTP/1.1" 200 2 [23/Mar/2015:14:18:31 -0500] "POST /newsite/modules/mod_s5_reservations/scripts/submit.php HTTP/1.1" 200 2 [23/Mar/2015:14:18:32 -0500] "POST /newsite/modules/mod_s5_reservations/scripts/submit.php HTTP/1.1" 200 2 [23/Mar/2015:14:18:32 -0500] "POST /newsite/modules/mod_s5_reservations/scripts/submit.php HTTP/1.1" 200 2 [23/Mar/2015:14:18:32 -0500] "POST /newsite/modules/mod_s5_reservations/scripts/submit.php HTTP/1.1" 200 2 [23/Mar/2015:14:18:32 -0500] "POST /newsite/modules/mod_s5_reservations/scripts/submit.php HTTP/1.1" 200 2 [23/Mar/2015:14:18:33 -0500] "POST /newsite/modules/mod_s5_reservations/scripts/submit.php HTTP/1.1" 200 2 [23/Mar/2015:14:18:33 -0500] "POST /newsite/modules/mod_s5_reservations/scripts/submit.php HTTP/1.1" 200 2 [23/Mar/2015:14:18:33 -0500] "POST /newsite/modules/mod_s5_reservations/scripts/submit.php HTTP/1.1" 200 2 [23/Mar/2015:14:18:33 -0500] "POST /newsite/modules/mod_s5_reservations/scripts/submit.php HTTP/1.1" 200 2 [23/Mar/2015:14:18:34 -0500] "POST /newsite/modules/mod_s5_reservations/scripts/submit.php HTTP/1.1" 200 2 [23/Mar/2015:14:18:34 -0500] "POST /newsite/modules/mod_s5_reservations/scripts/submit.php HTTP/1.1" 200 2 [23/Mar/2015:14:18:34 -0500] "POST /newsite/modules/mod_s5_reservations/scripts/submit.php HTTP/1.1" 200 2 [23/Mar/2015:14:18:34 -0500] "POST /newsite/modules/mod_s5_reservations/scripts/submit.php HTTP/1.1" 200 2 [23/Mar/2015:14:18:35 -0500] "POST /newsite/modules/mod_s5_reservations/scripts/submit.php HTTP/1.1" 200 3 [23/Mar/2015:14:18:35 -0500] "POST /newsite/modules/mod_s5_reservations/scripts/submit.php HTTP/1.1" 200 3 [23/Mar/2015:14:18:35 -0500] "POST /newsite/modules/mod_s5_reservations/scripts/submit.php HTTP/1.1" 200 3 [23/Mar/2015:14:18:41 -0500] "POST /newsite/modules/mod_s5_reservations/scripts/xmlHttpRequest.php?contact=true&xml=true HTTP/1.1" 200 190 [23/Mar/2015:14:18:46 -0500] "POST /newsite/modules/mod_s5_reservations/scripts/xmlHttpRequest.php?contact=true&xml=true HTTP/1.1" 200 190 [23/Mar/2015:14:18:52 -0500] "POST /newsite/modules/mod_s5_reservations/scripts/xmlHttpRequest.php?contact=true&xml=true HTTP/1.1" 200 190 : Re: Spinning circle of death : jonahh March 24, 2015, 06:58:21 PM Hmm I'm not really sure why this would be an issue as we've had many users deploy the module in its current state without this issue. You could hire someone to perhaps code the module to send in a different method for your server. I would still say its server related as no one else (us included on our demo's) have this issue, maybe the server is just slow?
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