Shape 5

Experiencing a problem with the reservation form. Depending on the browser being used, dictates how badly the problem occurs.

I checked the form in Firefox - had to choose the package twice before it would let me fill out the rest of the form and process.
I checked the form in Chrome - had to choose the package three time before it would let me fill out the rest of the form and process.
I checked the form in IE (version 11) - would not let me get past choosing the package.

Jonahh - let me now if you need access again.

Hello,

Can you please post a URL to the page where this module is published to?

Thanks,

Found on three pages of the site:

http://www.tropicstar.com/booking/trip-options/3-day-4-night-trips.html
http://www.tropicstar.com/booking/trip-options/4-day-5-night-trips.html
http://www.tropicstar.com/booking/trip-options/6-day-7-night-trips.html

I made one change that might fix this, not really sure why this would be occurring anymore as I don't see any JavaScript errors.  Let me know if this fixed it for you.

Just checked and the problem is still there. Once you select the package, the form refreshes and loses what was chosen.
Did you log in and make the change on that site? I know that We have given you access  previously, so I was not sure if you have remembered.

Yes I did make the change there with the previous details you gave.  Are you sure you aren't clicking the title of each package?  I notice the page will refresh if you do this because the title links to that page.  If you click the description text this shouldn't occur.

I tried clicking on a different option than the page I was on. Problem still occurs. Are you testing this in IE? That is where it is failing completely.
In chrome or firefox if I choose the option twice I can get it to take. No tricks for IE... just keeps refreshing and not holding the selection.

I tested in IE9 and the page doesn't refresh.  Going to have a few others here test and I'll get back to you see if we can see whats going on.

Thanks... I am using IE11.
On both Chrome and Firefox, you have to hit twice on the select option twice before it will finally take.

Jonahh,

If we can not get these issues corrected, then I can not continue to use this form. Please update me on any progress you are making to resolve this problem.

Thank you

Hello,

Apologies for the late response.  I've had 2 other people here
at Shape5 test this and they also can't replicate your issue.

Perhaps the best solution is to just remove the linked title within each
package area so that there is no way the page can refresh. To do this
open up:

modules/mod_s5_reservations/tmpl/_item.php

look for:


change to:


then look for:


and change to:


Regards