Shape 5

I am having an issue with a site where I am using the Shape5 Big Picture theme. On a widescreen it looks just fine, but when the site is viewed on a 4:3 type of monitor the words are cut off. You can then scroll to the right and see the words there but the background ends at the edge of the screen and there is just white space. It is also completely cutting off the right half of the contact section in the top right part of the page. I have attached an image showing this in case it does not show on your monitor. And the website itself is msedev3.com . I am really hoping that someone can give me a hand with this one

Please provide a link so I can look at it with Firebug (http://getfirebug.com/).

msedev3.com (http://msedev3.com)

I had one of the designers take a look at your site, and this is the response:


(See first image attachment)


(See second image attachment)

Okay I can definitely make the CSS more responsive there. Although for some reason I am not able to change the width to either fixed so that it would be 1400 pixels or change it to 100% when fluid. Every time that I try I get this message...

Request Entity Too Large

The requested resource
/wp-admin/admin.php
does not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity limit.

Any thoughts on how to get around this? It is really happening when I try to change a lot of things

Actually I even went in and completely removed the "company box" section and the page is still doing the exact same thing. So even though the company box may not yet be responsive, I am not sure but I don't think that it is causing this issue, since removing it entirely did not solve the issue.

That error with saving in the admin is most likely caused by a broken script in one of the "scripts" boxes on the "General" tab of the theme admin.  For some reason, certain scripts have a problem with saving, and every time the admin is saved, it doubles the number of slashes, eventually ending up with so many that it can't save anymore.  Try clearing those 2 options, and don't add the scripts until you're sure you've got all the other settings exactly how you want them.  You could also just place a Clean Markup widget in the "Debug" position with all that code, and not even have it stored in the admin.

I apologize but I am not sure that I completely understand. I did add the cleanup widget to the debug section and no change there. When you say clear those 2 sections, are you saying to reset the Shape5 theme settings?

On the "General" tab of the Theme Options, there are two places where you can enter scripts; if you used one of those spots for analytics or some other footer script, that's probably what's preventing you from being able to save your settings.  You don't need to completely reset the theme options, you just need to delete those two settings from the theme options and then try saving again.

Okay so after looking into that, there is only 1 field that even has anything in it on the general tab. When I try to remove it I get the same error still for the request entity being too large. I have included the screen shot

If that didn't work, then the next option is to delete the json file that stores the theme options; it is located in wp-content/uploads/cache.  Deleting that file will reset the theme options, so it would be a good idea to make sure you go through and make sure you copy down your settings.  While you're looking through all the options, keep an eye out for a text field that is full of "/////////////////////////////////////"; the two Script options I already mentioned are the only ones I've noticed having that problem, but the error you're getting would suggest that it's happening elsewhere.  If you can find where it's happening, just clear out the option(s) with the problem, and you should be able to save without going through the full reset.

Okay I think that I have found it. I was saving all of my theme options so that I could do as you recommended, when I found all of the "/"s that you were referring to. Although I found them in the phone number field oddly enough. I erased all of them and now I am able to save. I changed my site widths and the initial issue seems to have been resolved. Thanks so much!

I'm glad you were able to fix it without having to wipe out all your settings. If you could keep an eye on that specific setting for me, and if it starts getting the cascade error again, let me know what the original setting was before it started cascading, I would appreciate it.  I haven't yet had the error happen on any of my test sites or any other sites I manage, so as of yet, I haven't been able to figure out what's causing it.