Shape 5

Dear

I have a problem with the main menu in Internet Explorer 11

The titles of the menus do not appear completely when I use Internet Explorer 11

How can Is solve this problem

Regards

Christophe

Hello,

Corporate Response is a paid, club member template. You will need to have an active, paid membership with us in order to receive continued support on paid products.

Hello Mikek

Tthank you for the quick answer.

I have paid for the template some time ago. I bought it on this site.

If you want to check: my invoice number: 327890

Thank you for helping me solving this problem

Regards

Christophe

Hello,

Support is only provided for the duration of your membership. Downloads and product support expires when your membership duration does.

Regards,

Dear Mikenicoll

Can you let me know how much it will cost me to solve the problem with the template?

Regards

Christophe

Hello,

You would need to resubscribe to the Shape5 Forum here:

http://www.shape5.com/join-now.html

From there you will have access to product support and downloads. You should have a renewal code if you are a previous customer in your account page. From there please post in the Club Forum Boards after activating your membership and we can help you from there.

Regards,

Dear Mike

I have paid the subscription

Regards

Christophe

Hello,

Awesome. Please create a post in Corporate Response with a URL and I will take a look for you.

Regards,

Dear

The link: http://www.rechtswijzer.be/

Regards

Christophe

Hello,

Can you try testing on another system or reinstalling the browser? I just tested in my version of IE11 and wasn't noticing anything cut off on my end. Please see the attached screenshot.

Regards,

Dear Mikeicoll

I have tested it on 2 differtent PC's and I still have the problem (screenshot attached)

Regards

Christophe

Hello,

Can you please update your site to the latest Vertex 3.7 version to see if the issue still occurs? This was referenced in a patch and you are still on a really old version of the Framework (2.1). Note that we no longer support Joomla 2.5 as it is no longer supported officially by Joomla. You should be running J3.X and the latest Vertex Patch and won't run into any issues with menus plus you get multiple options for the mobile menu layouts.

Regards,

Dear Mikenicoll

I tried Updating to joomla 3, but after the installation nothing works anymore.

I have no other components, modules or plugin used when creating the site, only the template Corporate Respons that i bought on you site.

How do I solve this?

Regards

Christophe

Hello,

What do you mean "nothing" works anymore? What issues are you having after the update? Did you reinstall all the latest versions of the modules and extensions as well?

Regards,