Shape 5

hi

i have the corpway template in my site  and from some reason the main menu dropdown suddenly stop worikng in some pages and i don't know why and how to fix it.
please help me. www.mishpateam.co.il

thanks

Hello,

Make sure you are running the latest version of Vertex. Also, you will need to disable any third party extensions you have installed, I see a call to a third party slider that is calling jquery incorrectly and is most likely causing a conflict.

For continued support you will need to renew your membership, as your membership is currently expired.

HI
I Have been a member and i paid a lot for that. this is a simple q i have so i need your help.

i dont know which thired extention you this cause this problem because in this page: http://mishpateam.co.il/%D7%9E%D7%A9%D7%A4%D7%98-%D7%90%D7%96%D7%A8%D7%97%D7%99-%D7%9E%D7%90%D7%9E%D7%A8%D7%99%D7%9D

its work well so why is that?

and how do i update the latest vertex ?

please help me.

Hello,

You do not currently have a paid membership with us. Support is part of your membership and expires when your membership expires. You will need to renew in order to receive continued supported.

I can't tell you which third party extension to disable because I don't know which you have installed. You would need to disable all of them to see if one is conflicting. As I stated above the slider you are using is not calling jquery properly. The menu works fine on the page listed above, which tells me you have a script being called on the homepage that is conflicting, and that is something that the extension developer needs to correct. For example, this module is not calling jquery properly:

<script src="http://mishpateam.co.il/modules/mod_bt_contentslider/tmpl/js/jquery.easing.1.3.js" type="text/javascript"></script>

Jquery should only be called from Joomla itself or it will cause conflicts. That module is most likely causing the problem, but again you would need to disable all third party extensions.

There is a tutorial for patching Vertex here:

http://www.shape5.com/documentation/Vertex-Framework/Joomla-Specific/How-To-Patch-Vertex-In-Joomla-and-Changelog

Hi
i have seen that a free member get support as well...
i did what you said and its still not working.
i disabled all other extention and the problem yes exisit.
so what i should do now?

thanks

Hello,

As stated above, you will need to have a paid membership with us in order to debug this any further. A default install will not have this error, so something else on your site is interfering.