Shape 5

General Category => Pre-Sales Questions => : ameraouf October 13, 2015, 05:46:57 AM



: TO REFOUND MY MONY BY TODAY
: ameraouf October 13, 2015, 05:46:57 AM
Dear Team,
i sent 2 email till today , because i subscribe more than once time , and i make 2 payment , and every time when i log out , its telling your account expired . can i know the reason please why ,
am paying mony dear , its not free service , i did already and sent email , i need to rebound my mony then .
1 i subscribe for 3 month
2 i subscribe for 1 year.
then its telling me today its expired can i know what the hell of that .....
call me ok 00971563597739.
or i will go be legal way by end of today.......
Managing Director.
M AMER


: Re: TO REFOUND MY MONY BY TODAY
: mikek October 13, 2015, 07:49:37 AM
Hello,

We have responded your emails already. Your payments are being declared fraudulent by 2checkout. Every payment that goes through 2checkout is manually checked by their staff for any signs of fraud, and if it's declared fraudulent they immediately cancel the charge and cancel the membership. They do not provide us with any reason as to why something was declared fraudulent, sometimes it has to do with the country of origin; all we receive is a pass/fail notice from them. At this point we have no payment from you, because your payments were cancelled by 2checkout. I would suggest trying the signup again through Paypal.


: Re: TO REFOUND MY MONY BY TODAY
: ameraouf October 13, 2015, 08:16:50 AM
Dear Team,
what about my payment , that i did already , where is the money then , you should check for me , there are your responsibility , not mine correct.
check for this please , and let then refund my money at lest ....
its your website and your services , that you are selling into people correct or what....
check this please and let back to me ..
waiting


: Re: TO REFOUND MY MONY BY TODAY
: mikenicoll October 13, 2015, 10:54:31 AM
Hello,

I am sorry but you will need to contact your payment processor 2Checkout to determine why your payment was flagged as fraudulent and reversed. We cannot provide information as to why this payment was cancelled as it is all handled by 2Checkout.

Regards,


: Re: TO REFOUND MY MONY BY TODAY
: mikek October 13, 2015, 11:16:06 AM
Hello,

2checkout already refunded your payment, it may take several days for it to clear with your bank.