Shape 5

Hi,

I have installed the General Contractor full wizard from scratch twice and activated the "Shape5 Sample Data Injector - General Contractor". The problem I am having is that none of the content is showing including the images/background images or layouts. so at present i have a website thats white with bits of gold here and there.

could someone point in the right direction of whats going wrong here. I have reset permissions etc but still no joy.

Regards,

Can you provide a link to your site so I can see what's happening?

If the demo content isn't injecting properly, it's possible that you need to increase the PHP memory limit on your server.  Almost everyone who has had issues with demo content not being fully injected has had the problem solved by increasing the PHP memory limit temporarily.  The reason for this is that the demo content is a full database dump that PHP has to load into memory while injecting it into the new database.


EDIT:  I just tested installing the shaper on a couple different servers I own, and it worked fine on both; it is very likely that the issue you are having is related to the PHP memory limit, as I expected.

Hi,

thanks very much for the replay. this could cause me an issue then as i don't have control over the servers as its with their hosting provider and they have basically said NO!.

is there any chance you could provide a full backup of the working site and i can perform a full restore with all the demo content. I normally use something like XCLONER.

Would be a great help.
Regards,

Before doing something like that, maybe it would be best to try using the built in WP function to temporarily increase the PHP memory limit.

If you add the following code near the top of the wp-config.php file in your site's root folder, that may allow you to run the sample data plugin again without issues:


Once you have run the plugin successfully, you can remove the code again.

Hi,

that look like it worked as far as it stated that the plugin is now active etc.which is further than it got before. although it hasnt change the website content as far as the images and backgrounds as its still showing the white/plain backgrounds.

see here http://tiny.cc/il0e8x

Any suggestions.
Regards,

When you activate the plugin, the page should take a while to load - you need to let it completely finish loading before doing anything, or you might interrupt the database dump.  Once it's loaded, you should click on the "Plugins" menu item again to reload the page (don't use refresh, the page actually needs to be loaded without the POST information created by activating the plugin).  If the plugin has succeeded, it will self-deactivate, and all the S5 plugins will be activated, as well as any others required by the demo content.

If it's still not working, try increasing the memory limit in the previously mentioned code to 256 from 128.  It may be that the injection is only making it part-way through the process.

it did everything you exactly said; the site still looks like this; http://tinyurl.com/jry83n4

No images on the homepage for the backgrounds and scrolling banners. is that right should it have and look the same as the online demo or is it cut down?

Regards,

plus the random Accordion Menu in the middle of the page?

Something definitely went wrong in the shaper installation.  If you PM me WP login details and FTP access info, I'll try to see if I can get it fixed for you.  There's nothing more I can think to suggest at this time, so if you just leave the site installed & send the access info, I'll see what I can do for you.

The big storm on the east coast of the US is going to hit my area in an hour or two though, so please send the information as soon as possible, so I can fix your site before I have to turn off my computer for the storm/weekend.

Ok, your site should be good to go with all the demo content.

If the PHP memory limit wasn't the cause, the only other thing I can think of that could explain the demo content not installing correctly would be if files somehow got corrupted when you uploaded them.

Thats great thank you very much. I appriciate the help.

Hi,

I really appropriate your help the other day.

I have now run into a problem. I installed the update for WordPress and also a few plugins I am going to use including a site backup program Backup Guard. Since then I get the error "Error establishing a database connection" . This was straight after the rest backup for Backup Guard.

i have followed the instructions for ;

define('WP_ALLOW_REPAIR', true);

and completed a repair which come back as all fine but the site is still offline.

any assistance would be great.

Kind regards,

Have you checked the database?  An error like that usually means that the database access details in your wp-config.php file are incorrect.  If you didn't edit those settings, is it possible that the database password was changed with your host?

nope, already checked and tested.

other than installing apps I haven't added any content. is it best to start again?

If it says it can't connect to the database, then there's either something wrong with the database itself, or something in your wp-config.php file is incorrect.  I recommend making sure that you can actually connect to your database using the settings in the wp-config file before anything else. 

I've check and checked again they are definatley right. Whatever the backup app has done its completely messed up the database. I can see the tables via PHPadmin and connect to it via the details access on my PC but Wordpress doesnt like it and the details in WP-config are 100% right.

If I upload a new copy and have the same issue as last time with the demo data inject, could you assist again? Its the same details still as last time

If you use PHPmyAdmin to drop all the tables in the database, it will let you re-run the WP install, you shouldn't need to re-upload anything.

Thank you. i have dropped all the tables now. let me know if you need you need me to do anything else

I'll need you to go through the install as you normally would, to create the admin account that you want.  Be sure to let every page of the install fully load before taking any actions, or you could interrupt the shaper install process.  It should install all the demo content fine, but if not, let me know, and I'll take another look at it.

I recommend making sure you have a full (manual) backup of the database before trying another backup plugin.

it looks like its ok thank you for you advise.

The new version of Image and Content Fader has changed some file names, once you re-activate the plugin, you should have all the demo content fully functional.

ok i've just done that. thank you.

Sorry, me again!

Having a bit of trouble customizing this theme. I can't seem to find the place to change color of the gold band across the top that phone number etc sits on top off. also i replace the S5_Logo.png file via FTP with a new logo but that doesn't work either...

could you tell me where i am going wrong.
thank you.

The logo is located in a text widget in the Logo position.  The yellow should be the highlight color defined in the theme options (Shape 5 Theme menu item).

ok thank you. makes sense now. although i don't get the logo showing up on other pages just the error cross other than the home page... also how do you change the colour of the background on testimonials?

sorry also, is there a way to create any opacity to the menu at the top so the text for the menu and logo stand out more in front of the scrolling image?

The background image or color for any row is defined in the theme admin.

As far as changing the opacity of the menu, that is most likely something you will need to do your own custom CSS for.  I recommend using Firebug (http://getfirebug.com/) to help with testing adjustments and finding where existing CSS is located.

are you aloud to use the video on the homepage of the demo content i.e. http://shape5.com/demo/general_contractor/templates/general_contractor/images/videomask.png

on your own site?

All stock images for demos are purchased and licensed for use on the demo only.  Images that are not included in the shaper are not available for public use. 

No problem. I didn't think so.

Could you explain to me;

* how I change the  "android" icons of the House and Raindrop to something else? is there template icons someone imported from the ionic?
* the "read more" under the House and Raindrop etc doesn't do anything, could you explain how i add further text to it
* I cannot find anywhere to change the gold background on the Testimonials section. could you explain how in detail i do this?

sorry for all the questions.

   Here is a cheatsheet of all the ionicons currently available in the framework: http://www.shape5.com/demo/images/general/ionicons/cheatsheet.html


   Those read more buttons are just part of the sample content, you can edit the HTML to make them link somewhere or say something different.  The HTML for those items is in text widgets located in the "TabShow - Tab #X" positions.


   Row backgrounds can be changed in the theme options on the "Main -> Layout" tab.  The testimonials row is Top Row 3. Clicking the image icon for that row will bring up the background settings for that row, and you will be able to change the color at that point.