Shape 5

What happened to the templates forum? ???

Hello, your membership expired on 2/19/2009, you will need to renew your membership to view the club boards again.

Well now isn't that sweet, this is typical. I paid for the use of the template and now unless I want to pay more I cannot even get support for the template I have paid to use. What a load of crap that is! You need to make that information available when someone pays for the service. Say something like unless you keep paying for our service, you will not receive any support! Its organizations like this that have given the Joomla community a a bad name!

I may join again down the road. When you can create templates that actually work without me having to re create the wheel to make them work. And stop blaming other modules for sloppy code as a justification that there is nothing wrong with your templates sloppy code!

What a hostile individual.

I understand that to be the rule just fine.
As with most membership services, when the subscription is up, either pay to keep the support or dont and loose the support. I also believe that it says, once your membership expires, you no longer have the right to use the template.

With just a couple of issues I had, the support was great and problems fixed.

Matthew

Hey Matthew,

Thanks for the input.  I just wanted to clarify that after your membership expires you do not need to renew to continue using your template.

Matthew,

hostile, Perhaps?

You understanding? Obviously not! Besides, I am not looking for direct support from the Shape5 team. I just wanted access to the template forums where everyone else has already posted the problems I am having with the template I want to use and enabling me to learn from their trials and errors.

Perhaps it is in the best interest of Shape5, purpose however makes no sense at all? It is not in the best interest of a paying customer to loose the support forum after only 3 months time. Besides the fact I had every intention of posting my results when finished. To enable someone else the benefit of my time solving the issues I am having. Granted some of my questions to the team were un founded for sure. That does not explain why I must keep paying to access the needed information. I have went through 4 templates before finally getting one to work. In which as per this argument, I am still having issues. So as far as I am concerned, sloppy code is the only conclusion I have. So if you want to call that hostile, be my guest! Perhaps uneducated remark fits the return argument!

Yes support WAS great, and that is where I must leave this thread. I prefer to spend my money on quality products and services that are backed up after the sale without telling me to keep paying to fix a buggy product.

 :-[ I'm sorry but I have to agree that it really sucks that you would cut people completely out of your forum after spending $45 for three months- we should atleast be able to read the posts relating to what we bought!

 :-\Is there even a way to stretch the images on sog?? I will suck it up and pay the $ 45 if you can guarantee an answer to solve this issue-  :-\.

What images are you trying to stretch in SOG?

The background images..

There isn't a stretch format with CSS, only a repeat.  You would have to edit the image in a photo program such as Adobe Photoshop.

Jonah:

Thanks for keeping a cool head and a professional attitude in answering the less than well thought out post. I, for one, have found your products to be excellent and have played with several of them on my site. I like them well enough that we are going with the developer membership so that we can use them with our customers.

As for support, I've emailed some of you guys direct and have posted to the forums. So far, not a question or issue has gone unanswered. As for me and my team -- keep up the good work. We're with you all the way.

--Harry

I would just like to add my support to the very reasonable request that forum access is made available at least to the templates section following expiration of contract.

And here's my vote too.

I just popped in to see if I could find a fix for a template that I was working on and I couldn't find the templates forum that would help me and then I saw this post and the penny dropped...I am a bit annoyed to be honest - I paid for a one year membership (which in any man's language is for the rights to download the templates) and yet after one year my access to a forum is terminated as soon as the membership runs out (2 days ago).

Besides I don't see what advantages I get by accessing the forum when I am not a paid up member anymore?

If this is the rule so be it, if you are not going to change it, so be it...my small protest is not to renew my membership.

When you signup at Shape 5 you are not purchasing a product, you are purchasing a membership. A membership includes rights to use our products, and access to our forum and downloads during the membership periods. When your membership expires these three items also expire. Renewing your account for support is a very common practice and we will not be changing this.

OK I accept that this is how you have structured it, but I'd bet big money that most everyone who does sign up does so to have access to the product (templates, mods etc) - access to the forum is a bi-product of that membership and certainly not a selling feature.  With sincere respect, getting 'cute' on how your structure your membership is not something I believe to be good for the longevity of memberships.

I use the forum to scan for those issues which may be the same or similar to the ones that I might have, preferring not to have to ask the same question (over and over again) in the forum - this I would suggest is the way most people prefer to resolve their problems.

To be honest I have been happy overall with the products that I have been able to get as the result of my 'membership', but I remain disappointed that access to the template part of the forum requires a payment when as I stated before I can't see what advantages I would gain as a result.