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Author Topic: Basics template zip file broken?  (Read 377 times)
sozoprod
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« on: February 17, 2010, 10:20:36 PM »

I downloaded the Basics SiteShaper and tried to install it, getting to step 4 where it wants the database information and clicking next just gives me "An error has occurred.:", no further info. I have double-triple checked the database information, even creating a new database and user with full privileges assigned to it, and still get the same 'Error'. Can you help please?

To try and move forward, I downloaded the Basics template only and tried to open it but WinZip says it's not a valid ZIP file. The ZIP files for your other templates open fine, just not the Basics one. Is this just me or is the template ZIP file actually corrupt?
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tcdllc
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« Reply #1 on: February 18, 2010, 09:18:21 AM »

The template zip file did NOT work for me either.

I had to do a fresh install with the Site Sharper package and it worked, even the demo content worked.

Not sure what is wrong with the template zip file though
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mikek
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« Reply #2 on: February 18, 2010, 12:32:56 PM »

Hello, we have tested the template zip file several times and it will open with no issues with winzip. Please first try re-downloading the template in case there is an issue with your specific download.
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tcdllc
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« Reply #3 on: February 18, 2010, 02:58:54 PM »

You don't unzip the template file with a program - you browse to it when installing a template, Joomla unzips the package during the install process of an existing website.....

If you need, I can try to install this template on one of our sites so I can tell you the error message.
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