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Author Topic: Install problem  (Read 833 times)
sdedman1
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« on: August 20, 2007, 01:55:51 PM »

After installing this template and setting it to default there is a blank page where my site should be Sad

Any ideas how to fix this?
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mikek
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« Reply #1 on: August 20, 2007, 02:06:11 PM »

Hi, sorry you're having trouble with the template. First can you try simply uninstalling and reinstalling the template. Maybe there was a "glitch" or time out when it was installed.

If that does nothing please check over your published modules. User Choice uses just about every module position available for Joomla so there's a chance that if a module was published to one of these positions that had a problem with the files, ie: files missing, corrupted, edited, etc. (which can happen if a module is not fully uninstalled) it would cause the entire page not to load. It might not be noticed on other templates because the module position may not exist on those templates. I only say this because I've seen it happen before.

So please checkover both of my suggestions and let's go from there.

Regards,
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Mike Knott
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Shape 5 Team

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sdedman1
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« Reply #2 on: August 20, 2007, 02:33:24 PM »

Hi

I've reinstalled and unpublished every module. I still get the same thing happening.
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sdedman1
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« Reply #3 on: August 21, 2007, 01:20:29 AM »

Still waiting for a response   Angry

Also, in answer to the email I received from 'Customer Care', I am using Joomla 1.0.13.

If this is not sorted asap then I want a refund of my club membership. What information do you need from me?

My Website is hosted by HostIcan. It is running apache version 1.3.37 (unix), PHP 4.4.7, MYSQL 4.1.22
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mikek
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« Reply #4 on: August 21, 2007, 06:49:38 AM »

Can you please post the url of your site so I can see this happening? Thank you.
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Mike Knott
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
sdedman1
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« Reply #5 on: August 21, 2007, 12:04:29 PM »

Did you receive my pm so that you could look into this for me??
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Al_Duccino
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« Reply #6 on: August 21, 2007, 12:08:09 PM »

Stay cool dude, Mikek is always helping. Many people are asking things to him, so it could take some time to have your fix. But i'm sure he will find a good solution for you.
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mikek
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« Reply #7 on: August 21, 2007, 01:27:19 PM »

sdedman1,

I sent you a private message, please check.
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Mike Knott
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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