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Author Topic: Upgrade price is goofy.  (Read 6105 times)
jkervin1
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« on: October 29, 2010, 07:42:55 PM »

Hello, I just bought a standard 1yr membership and I am happy with what I see. I would like to upgrade to a Developer license, but the pricing is questionable. The difference between a standard membership and a developer license is $155 if I hadn't purchased anything yet, and the upgrade my account page states 15% off upgrades, so the upgrade cost should actually be $121.22 ($224.99 - 15% - $69.99) if that is correct. However, when I go to upgrade it is only offering 15% off $224 which works out to $190.40. $190.40 plus the $69.99 I paid just minutes ago is $260.39, more than a developer license would have been right off the bat.

Why am I being penalized for taking the product for a paid test drive first? I could have illegally downloaded the templates, but instead I did the right thing and paid up.

I would still like to purchase the developer license, but not at a cost that is greater than the listed retail price. I would enjoy the advertised 15% off upgrade price of my already paid $69.99 + $121.22, and I would even pay the full retail price of another $155 on top of the already paid $69.99.

Can you issue a coupon code or something to fix this for me so I can purchase the developer license at the 15% off or at least at regular retail?

Thanks.
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mikek
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« Reply #1 on: October 30, 2010, 10:05:10 AM »

Hello,

We handle upgrades like this manually, mostly because we can only discount the amount of the membership that is left from the original membership. For example if you had used 6 months of your $69.99 membership would can only discount the upgrade by half of the original price. Most upgrades take place months after the original signup so the 15% tends to be about the average amount left and often more of a discount. Since your membership was just purchased I have private messaged you a coupon code for the full $69.99 that you can use towards your upgrade.
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Mike Knott
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jkervin1
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« Reply #2 on: October 30, 2010, 06:49:19 PM »

Thank you, I have upgraded to dev license now. I appreciate your prompt attention to this issue.
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