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Author Topic: Support?  (Read 18704 times)
annehaward
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« on: March 04, 2011, 07:10:34 PM »

Hi,

I am interested to know that if I buy your themes than will you be providing support for installation and post installation?
Are there any charges for the support?
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mikek
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« Reply #1 on: March 05, 2011, 08:19:26 PM »

Hello,

Yes, support is part of your membership. We can assist you with any problems that may arise after you become a member.
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Mike Knott
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


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katea
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« Reply #2 on: March 14, 2011, 05:36:47 AM »

Hi,

Following on from the previous question:

* Is it telephone support or online?
* Is support available during office hours only or 24/7?  I ask this because I'm based in the UK and due to a difference in time zones, the support may be restricted to only a few hours per day.

Kate
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mikek
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« Reply #3 on: March 14, 2011, 07:01:19 AM »

Hello,

Support is given via our forum boards Monday through Friday 9am to 5pm EST. We reply to posts as soon as we can.
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Mike Knott
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
heatherdev
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« Reply #4 on: March 17, 2011, 05:10:11 PM »

Hi,

Do you offer onsite support?
I meant to say installation and configuration services?
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jonahh
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« Reply #5 on: March 17, 2011, 11:08:58 PM »

Hello,

Its not included in the standard scope of forum support like "Hey I didn't even try can you just do it for me?" but if you get stuck or can't get things installed we can lend a hand
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Jonah Hall
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
jennetken
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« Reply #6 on: March 18, 2011, 03:39:32 PM »

Hi,

I wanna know if there is any fee in a case if minor custom development is required just for the sake of integration of components with your themes?
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mikek
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« Reply #7 on: March 18, 2011, 04:13:23 PM »

Hello,

We only offer support of our core products. If it is something minor we do offer suggestions or if the fix is apparent we will offer that as well. For in depth projects we have a Hire a Coder program found at the top of this page where you can post your jobs for free.
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Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
charlescoy
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« Reply #8 on: March 20, 2011, 11:52:21 PM »

It would be great if you can offer telephone support. But, I know you got no time for that.
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litahath
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« Reply #9 on: March 21, 2011, 04:51:48 PM »

Do you offer support for free with all of your themes?
Or are there any charges for the support? Except this forum support.
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mikek
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« Reply #10 on: March 22, 2011, 07:14:38 AM »

Hello,

We provide club forum support during the time of your membership. Support is part of your membership fee.
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Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
doreen
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« Reply #11 on: March 22, 2011, 08:48:31 PM »

I think support should be free.
It increases customer base and helps you get more revenue.
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kniotech
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« Reply #12 on: March 28, 2011, 05:19:12 AM »

Im not getting any support at all Angry
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mikek
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« Reply #13 on: March 28, 2011, 07:08:04 AM »

@kniotech - I have checked over your posts and see that most of your posts have been answered. I see some posts that you posted over the weekend, our business hours are Monday through Friday 9am to 5pm EST. There is an offline message stated at the top of every forum page when we are offline.
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Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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