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Author Topic: why cant i download the newest release of our site template  (Read 8464 times)
rippie
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« on: August 08, 2011, 08:10:26 AM »

im trying to download the new updated template but it says im expired ??

Joomla - Standard 2 months - 1 domain.    06/11/2010    08/11/2010    PayPal    $49.99     Invoice

Note - All accounts contain a built in non-expiring Free membership.

were is my built in non expiring membership at it telling me i have to be a member to download the template??
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mikek
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« Reply #1 on: August 08, 2011, 11:10:44 AM »

Hello,

Your paid membership expired almost a year ago. Once your membership expires you are downgraded to free status and you may only download free products. If you wish to download a club product you would need to renew your membership.
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Mike Knott
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Shape 5 Team

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rippie
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« Reply #2 on: August 08, 2011, 01:23:07 PM »

so even tho i payed for the template i have to pay again for the upgrades? 
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mikek
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« Reply #3 on: August 08, 2011, 03:35:12 PM »

Hello,

We do not sell templates, we sell memberships. A membership gives you access to product downloads and club forum support. After your membership expires both of these items will expire.
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Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
rippie
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« Reply #4 on: August 13, 2011, 03:49:33 PM »

ok i can understand that but the one thing i cant understand is why do you tell all your customers that we get this when we pay

Note - All accounts contain a built in non-expiring Free membership.

if we get a free non expiring membership why cant we use it to upgrade our templates ??
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