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Author Topic: slideshow  (Read 1115 times)
lawheel
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« on: December 15, 2011, 09:15:19 AM »

I am having a difficult time making the slide show work. When I tried to install the Shape 5 extensions for my Joomla 1.7 version of the template an xhtml error keeps popping up. I thought I installed the extension to begin with but I guess I did not. How do I make this error go away so I can install the Shape 5 extension and make my slide show work?
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mikek
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« Reply #1 on: December 15, 2011, 09:26:44 AM »

Hello,

What is the exact error message?
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Mike Knott
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Shape 5 Team

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lawheel
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« Reply #2 on: December 15, 2011, 09:37:25 AM »

Can not find XML set up file is the message
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mikek
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« Reply #3 on: December 15, 2011, 01:29:58 PM »

Hello,

That message often times comes up because of permissions problems on the server. Please go to:

site/system information/directory permissions

And verify that all folders are writable on your server. If any are not you'll need to contact your host to have it resolved.
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Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
lawheel
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« Reply #4 on: December 15, 2011, 03:06:21 PM »

all folders were checked and are writable.  However, we still keep getting the error message "Jinstaller: Install:  Cannot find XML setup file" when attempting to load the extension zip file. 

Is there a phone number that we can call for support?  This is getting very time critical and we cannot make much progress without getting the issue resolved of downloading the extension modules. 
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mikek
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« Reply #5 on: December 16, 2011, 08:55:36 AM »

Hello,

What is the exact name of the file that you are uploading?
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Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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