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Author Topic: SiteShaper DB connection problem [Resolved]  (Read 370 times)
radstu
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« on: January 23, 2012, 12:29:12 PM »

Not sure if I should leave the other post about this up (found a related thread when searching, but the support info suggests posting issues within each templates forum)

I've got a Rackspace Cloud Sites hosting environment where I've installed a number of joomla setups (1.5, 1.6, 1.7) historically with no connection issues.

When attempting to plug in the Database Information from my control panel during an Appwonder Siteshaper install, I keep getting:

Could not connect to the database. Connector returned number: 2

You can see the error message in the attached image. 

I've successfully used the same credentials entered on this screen to connect via phpMyAdmin, and have confirmed with the hosting support techs that there are no known / open DB connection issues. 

Help!
« Last Edit: January 23, 2012, 02:10:44 PM by radstu » Logged
radstu
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« Reply #1 on: January 23, 2012, 02:00:15 PM »

I've done a simple php connection test from a little db.php file I uploaded, and it works from the server and connects with the credentials I'm entering into the Joomla Installer
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radstu
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« Reply #2 on: January 23, 2012, 02:01:20 PM »


PHP Version >= 5.2.4    Yes    
Zlib Compression Support    Yes    
XML Support    Yes    
MySQL Support    Yes    
MB Language is Default    Yes    
MB String Overload Off    Yes    
INI Parser Support    Yes    
JSON Support    Yes    
configuration.php Writeable    Yes

.... and....

Directive    Recommended    Actual
Safe Mode    Off    Off
Display Errors    Off    Off
File Uploads    On    On
Magic Quotes Runtime    Off    Off
Register Globals    Off    Off
Output Buffering    Off    Off
Session Auto Start    Off    Off
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jonahh
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« Reply #3 on: January 23, 2012, 02:06:08 PM »

If you PM me all your database details that you are entering and your site shaper URL I can take a look for you.

Sincerely,
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Jonah Hall
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radstu
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« Reply #4 on: January 23, 2012, 02:10:00 PM »

When in doubt, "restart."

Just decided to delete the whole set of uploaded files and try again.  Worked like a charm. 


Thanks Jonahh for the offer ... was 5 minutes away from taking you up on that!
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