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[1]

Offline mtish
Free Member
Posts: 26
Posted on: August 02, 2012, 01:23:27 PM

I'm getting a message that says my vertex.json file in not writable (from within the shape5 theme options section).  I made the chmod changes from 644 to 755 as suggested but the error still hasn't gone away and I cannot edit the theme.

Michael
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Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: August 03, 2012, 11:33:15 AM

You may need to hit "save" in the theme options first.  It will generate a new json file in the "/wp-content/uploads" folder, and once that file is created, the error should go away.

You may need to make sure the permissions on your wp-content folder are correct (not just for the theme settings, but also because WP needs to be able to save things to that folder when uploading content).
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Offline mtish
Free Member
Posts: 26
Posted on: August 05, 2012, 05:07:04 PM

Hi Tristan,

I Tried everything but still not working. I'm thinking that there might be an issue with the vertex framework script (or whatever is doing the json file permission verification) Huh  My reason is based on the error I'm getting at the top of the theme options page show the directory path of the json file and it looks incorrect.  It is adding the ftp username into the path string.  I've attached a pic to show you.

I also cannot view any new pages or posts.  I'm wondering if its the same reason...

Michael
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Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: August 06, 2012, 09:41:08 AM

The pages & post problem is with permalinks settings.  Just go to the permalinks settings page in wp-admin (Options->Permalinks), and change it to "Post Title".  That should reset the .htaccess file that handles the rewrites.

The path for the json is correct.  The "FTP Username" you're concerned about is actually your user folder on your server.  The json file has to be called using a server path, not a URL.

If you would like for me to take a look at your site & try to figure out the problem, I will at least need the URL.  For me to look at the code & error, I will need FTP and admin access (both can be with temporary accounts you create just for me, but FTP will need full access to your wp-content folder, and site access will have to be full admin), both of which you can PM to me.
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Offline mtish
Free Member
Posts: 26
Posted on: August 06, 2012, 11:40:10 AM

Tried your suggestion and still no luck.  I also noticed (via my ftp client) that there was no file created for the new page?  I'll PM ya with FTP info.  Thanks again for all your help.

Michael
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Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: August 06, 2012, 12:45:31 PM

There is definitely something odd with your server config.  The permalinks change wasn't able to be implemented by WP because it couldn't create the .htaccess file (I created it for you & copied in the needed content from the notification on the permalinks page - that's working fine now).

I tried to fix the permissions for you, but for some reason, even if I set permissions to the maximum of "777", WP still can't write to your server.

You may want to check with your host and see if there's a problem with the user group WP is assigned to.  That's the only other explanation I can think of, but it's definitely a problem with host/server settings.
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Offline mtish
Free Member
Posts: 26
Posted on: August 07, 2012, 08:45:25 AM

Hi Tristan,

Here's two other items to ponder in the on-going permission investigation.  (1) I have another instance of WP running on the same server, on the same domain, in a different sub folder (/blog), and I am not encountering any difficulties using the default WP twentyeleven template.  And (2)  thinking it was possibly the server, I did a separate install of the paradigm shift template on a different server, using a different domain, with the install directly to the root (no subfolder), and I am encountering identical permission issues.  Can you please check again.  You still have the credentials in my last PM.

I'm still thinking the vertexframework is misbehaving somehow???

Michael
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Offline mtish
Free Member
Posts: 26
Posted on: August 07, 2012, 09:21:05 AM

Another new observation.  A step in the right direction.  Now when I click on the Theme Options section in WP, I am still getting the permission error for json, however the path is now correct (and not showing the ftp username in it).

I'll look further into the server side permissions, but please check out my last forum post too.

Thanks again,
Michael
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Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: August 07, 2012, 09:27:52 AM

Are you able to change the permalinks settings on the installation that's running twentyeleven?

I had similar issues when setting up the WP demo for Shape 5.  The problem was that the WordPress installation itself was assigned a server-side username/user-group that didn't have file-write permissions.

As I said earlier, the "FTP Username" is your server side user folder.  The json file is accessed using a server-side file path not a URL.  On a Linux server, your json path will always start with "/home/[yourusername]/...".
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Offline mtish
Free Member
Posts: 26
Posted on: August 07, 2012, 10:22:39 AM

When attempting to change the twentyeleven permalinks it told be it couldn't automatically do the htaccess file and then it gave me the contents to add.  Like you ended up doing for me.  We're still on the right tarck and getting closer.

You mentioned that you had a similar issue with the wp default user permissions, what did you have to edit on your server to resolve it?  I have root access to my box.

Michael
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Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: August 07, 2012, 10:59:26 PM

If it told you to manually edit htaccess, then it's definitely a permissions issue.

I believe the solution is to check the "owner" of the WP install folder and make sure that user has write permissions.

You may also be able to do a "chmod -R 755 ./wp-content" with your root account through ssh (from within your root WP folder)
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Offline mtish
Free Member
Posts: 26
Posted on: August 13, 2012, 11:40:50 AM

I got the permissions working.
Thanks for your help!
Michael
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