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Author Topic: Need help with multiple issues - desperate time crunch  (Read 1198 times)
kjchambers
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« Reply #15 on: September 04, 2012, 09:05:08 AM »

You are terrific!  It worked!

Thank you so much for the excellent and timely support.
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Tristan Rineer
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« Reply #16 on: September 04, 2012, 09:14:03 AM »

So the problem was a server setting then?
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Tristan Rineer
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kjchambers
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« Reply #17 on: September 04, 2012, 09:16:52 AM »

Apparently the problem was on my end but GoDaddy was able to help...for whatever reason (user error? lol) there were two places I had to replace the logo file and I had only replaced it in one location.  I think it was because I originally had downloaded the template and installed it and then later came back and used the shaper.  Apparently I was only replacing the file in the first location and not the second.  Does that make sense?
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Tristan Rineer
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« Reply #18 on: September 04, 2012, 09:20:49 AM »

That makes sense.  As I thought, the one being replaced wasn't the one being used.  You should be able to delete the "first" folder; the only one you need is the one that drives the current site (I would suggest renaming first to see if that breaks anything - if so, put it back; if not, delete).
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Tristan Rineer
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Shape 5 Team



- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
kjchambers
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« Reply #19 on: September 04, 2012, 09:22:04 AM »

Thank you so much - great job walking me through the issues.  It's getting where I need it to be!
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