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[1]

Offline endrias
Free Member
Posts: 7
Posted on: September 05, 2012, 03:01:17 PM

I just installed WordPress Life Journey Shape5 package. Everything went well except the login page.

1 - http://selamchurch.org/wordpress/wp-login.php takes me a login but once I put my information, its a black page
2 - http://selamchurch.org/wordpress/wp-admin.php just spools and becomes blank.

Please help with this fix.

Thanks
Andy
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Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: September 06, 2012, 09:49:24 AM

That URL goes to a 404.  Are you sure that's where your site is?
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Offline endrias
Free Member
Posts: 7
Posted on: September 06, 2012, 04:31:14 PM

Give it a try again.

Recreated the database and installed shape5 LifeJourney WordPress...

http://www.selamchurch.org/wordpress/wp-admin/  - FireFox gives me a black page and Chrome is an error page
http://www.selamchurch.org/wordpress/wp-login.php - takes me to a log-in screen but once I put in the login info, its black.

Will send you log-in info shortly.

Thank you!
« Last Edit: September 06, 2012, 04:35:48 PM by endrias »
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Offline endrias
Free Member
Posts: 7
Posted on: September 06, 2012, 07:45:01 PM

I renamed the plugin folder, and I was able to login to dashboard - no more blank pages after putting my user name and password.

New issue: the renamed folder will not allow me to install the plugins

Solution: Once I'm in the dashboard I renamed it back to plugin and installed all the plugins

Issue: if I renamed it back, I get the black dashboard page

Thoughts?
« Last Edit: September 06, 2012, 07:49:48 PM by endrias »
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Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: September 07, 2012, 10:07:34 AM

Rename the plugins folder again; but this time, put the plugins back 1 at a time and check to see which one causes the site to go blank.  Once you've figured out which plugin has the problem, remove it from the new plugins folder & continue the process until the one with the problem is the only one not installed.

When you know which plugin is having the problem, post back here so I can figure out a solution for you.
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Offline endrias
Free Member
Posts: 7
Posted on: September 08, 2012, 07:31:17 PM

I can't figure it out. Not just the Site Shaper, but also the theme causes an issue. I feel like wasted my money because nothing seems to work.
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Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: September 10, 2012, 07:54:52 AM

If you can provide login & FTP info, I'll take a look at it and see what the problem is.  If it's not a server problem, then I should be able to get it working for you quickly.

Since it is a fresh shaper install, I'll probably want to "reset" the shaper while troubleshooting, so your PM should include authorization to do that.

EDIT: I just remembered that you already sent login info.  I'll take a look at it right away.  I still need "reset authorization" though.
« Last Edit: September 10, 2012, 07:57:23 AM by Tristan Rineer »
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Offline endrias
Free Member
Posts: 7
Posted on: September 10, 2012, 01:39:32 PM

Authorized!!

Let me know if you need access to my database. My service is through Hostmonster.

- Some of the MINOR issues also related with renaming plug-in files is updating pages, widgets, etc... unless I go back and rename the file, though modifications I made takes into effect, I will not know unless I rename the file. I continue to get a black page and go back and front to fix it. 

- Every time I delete a page I created, I get an error message.

Please help.
Thank you!
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Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: September 10, 2012, 01:57:44 PM

Can you PM me FTP info for the site?  (You can create a new FTP user with access limited to the folder WP is installed in if you prefer not to give access to the rest of your server)
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Offline endrias
Free Member
Posts: 7
Posted on: September 11, 2012, 04:45:39 AM

If anyone is having the same problem, the following are list of plug-ins that either cause a blank dashboard page at login or will not install:

catagory-shortcode-w-generator.zip
quick-contact.zip
wp-cleanup.zip

if anyone has fix, will be great.

Thanks,
Logged

Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: September 11, 2012, 08:32:43 AM

None of those plugins are actually necessary to site function.  I recommend just leaving them out.  Quick Contact is the only one of those 3 that is S5, so I will have to take a look at it and figure out what the issue is, but the other 2 are third party and may no longer be compatible with the latest version of Wordpress.

EDIT:  I just looked at your site again.  Category shortcode and quick contact are both activated and the site is working fine.  It must've just been WP-Cleanup that was the problem; and that wasn't even supposed to be included with the shaper - I use it to reduce the database size on my development site before exporting it to make the shaper.

EDIT2: You were still having permalink issues, but that was because you didn't have the .htaccess set up yet.  That issue is fixed now too.
« Last Edit: September 11, 2012, 08:37:51 AM by Tristan Rineer »
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Offline endrias
Free Member
Posts: 7
Posted on: September 11, 2012, 11:59:52 AM

None of those plugins are actually necessary to site function.  I recommend just leaving them out.  Quick Contact is the only one of those 3 that is S5, so I will have to take a look at it and figure out what the issue is, but the other 2 are third party and may no longer be compatible with the latest version of Wordpress.

EDIT:  I just looked at your site again.  Category shortcode and quick contact are both activated and the site is working fine.  It must've just been WP-Cleanup that was the problem; and that wasn't even supposed to be included with the shaper - I use it to reduce the database size on my development site before exporting it to make the shaper.

EDIT2: You were still having permalink issues, but that was because you didn't have the .htaccess set up yet.  That issue is fixed now too.

Ok. I will leave out the plug-in described above.

EDIT2: For my future knowledge, how to setup .htaccess?

Everything works perfect now.

Thank you bunch!!
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Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: September 11, 2012, 01:26:01 PM

The .htaccess issue is solved by going to your permalink settings and hitting "save".  The demo/shaper needs "pretty" permalinks to display the demo content properly (instead of the standard "?post=1234" method), but that's only required by the sample content, so you can put permalinks back to default if you want.
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