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Offline Tristan Rineer
Free Member
Posts: 3858
Posted on: September 07, 2012, 10:45:50 AM

  • Every theme and plugin has a board for support.
          Posts made in "general" that have to be moved by an admin might not be answered as quickly; take the time to find the right board before posting.

  • Check the FAQ and Knowledgebase.
         If your question seems like something that has probably been asked a lot of times in the past, make sure you check the Wordpress FAQ and Knowledgebase for possible solutions; this will save you time that would be spent waiting for a response that could end up linking to the FAQ anyway.

  • Search before posting.
         Forum admins/moderators are also the developers that make the releases for the club; answering something that has been answered already takes time that could be spent on programming new features or fixing bugs.

  • Always (if possible) include a URL with a support request; it's much easier to understand a problem if it can be looked at.

  • Never PM an admin or moderator without permission.

  • Be as detailed as possible.  "It doesn't work." is not enough information.  The more detail you provide, the faster it will be solved.

  • All posts must be in English. If you have trouble translating you can use Google Translate.

  • Don't post an unrelated problem in a thread started by someone else.  Each topic is a specific problem, if you can't find one that covers the problem you're having, you can create a new one.

« Last Edit: January 01, 2016, 11:00:41 AM by Tristan Rineer »
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