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Author Topic: Shape 5 Theme options can't be changed  (Read 860 times)
sspnet
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« on: January 23, 2013, 07:28:25 AM »

Hi,

Fresh install using the site shaper but when I go to Shape 5 Theme Options al the options are black and not editable in FF, IE and Chrome..

http://46.17.6.29/~halversail/wptemp/wp-admin/admin.php?page=s5-theme-options

I used Firebug to see if anything was missing and there are 2 errors:
http://46.17.6.29/~halversail/wp-content/themes/s5_sienna/vertex/admin/vertexScript.php?path=http%3A%2F%2F46.17.6.29%2F%7Ehalversail%2Fwp-content%2Fthemes%2Fs5_sienna%2Fvertex%2Fadmin&template_path=http%3A%2F%2F46.17.6.29%2F%7Ehalversail%2Fwp-content%2Fthemes%2Fs5_sienna&name=sienna&ver=3.5
403 error
and
http://46.17.6.29/~halversail/wp-content/themes/s5_sienna/vertex/admin/vertexScript.php?path=http%3A%2F%2F46.17.6.29%2F%7Ehalversail%2Fwp-content%2Fthemes%2Fs5_sienna%2Fvertex%2Fadmin&template_path=http%3A%2F%2F46.17.6.29%2F%7Ehalversail%2Fwp-content%2Fthemes%2Fs5_sienna&name=sienna&ver=3.5

Same error

Parameters:
name   sienna
path   http://46.17.6.29/~halversail/wp-content/themes/s5_sienna/vertex/admin
template_path   http://46.17.6.29/~halversail/wp-content/themes/s5_sienna
ver   3.5

Result on both requests:
Forbidden

You don't have permission to access /~halversail/wp-content/themes/s5_sienna/vertex/admin/vertexScript.php on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request

Any idea how to solve this?
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Tristan Rineer
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« Reply #1 on: January 23, 2013, 11:40:51 AM »

From the error, I would guess that you don't have the permissions set correctly on your server.

"403" means the permissions aren't allowing access.

A 404 on the "error document" means your server is probably set to have a custom 403 error page, but the file it's looking for is missing.
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Tristan Rineer
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sspnet
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« Reply #2 on: January 25, 2013, 08:33:41 AM »

Can you tell me what the rights should be?
If I run the scriptfile:
http://46.17.6.29/~halversail/wptemp/wp-content/themes/s5_sienna/vertex/admin/vertexScript.php
I get an repons.

When I add the param  http://46.17.6.29/~halversail/wptemp/wp-content/themes/s5_sienna/vertex/admin&template_path=http://46.17.6.29/~halversail/wptemp/wp-content/themes/s5_sienna&name=sienna&ver=3.5

Then I get the permission error?

Regards Jeroen
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Tristan Rineer
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« Reply #3 on: January 25, 2013, 08:41:43 AM »

Your wp-content folder and all subfolders should be set to 755 (or possibly 775, depending on your server).

Directly accessing that file isn't going to help, it is only a small part of the Vertex Admin that allows the admin to function correctly.

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Tristan Rineer
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Shape 5 Team



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sspnet
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« Reply #4 on: January 25, 2013, 10:25:35 AM »

Hi,

All folders and subfolders off wp_content are 777 and stil I get the same error?

Attached is a screenshot off what I see on the site and a screenshot from the admin folder.
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Tristan Rineer
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« Reply #5 on: January 25, 2013, 10:35:33 AM »

Your site is running the Construction theme, but your error is looking in the Sienna folder.  Is it possible that you got some files mixed up?
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Tristan Rineer
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Shape 5 Team



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sspnet
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« Reply #6 on: January 25, 2013, 10:43:59 AM »

You are right. I activeted another theme and then activated the seina theme again and the problem is the same.

I installed this site in a subfolder from the actual site with the site shaper because off the issue to see if I made a mistake or anything went wrong during the install off the template but on both sites the error is the same.

I will sent you the admin pass in a private message. Maybe that helps solve the issue?

Thanks.
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Tristan Rineer
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« Reply #7 on: January 25, 2013, 10:51:46 AM »

If you have IP based access blocking, you may need to add your server IP to the "allowed" list.  It looks like your server is being denied http access to the vertex scripts file.
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Tristan Rineer
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Shape 5 Team



- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
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sspnet
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« Reply #8 on: January 29, 2013, 09:30:38 AM »

No IP bases blocking just a standard webserver.

It is driving me grazy and I don't see a sollution so I think I better go and look for another template.

Regards Jeroen
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Tristan Rineer
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« Reply #9 on: January 29, 2013, 09:35:01 AM »

Is the problem occurring with all S5 themes?  If so, there's probably something in your server configuration that's causing it.
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Tristan Rineer
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Shape 5 Team



- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
sspnet
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« Reply #10 on: January 29, 2013, 10:07:34 AM »

Yes, all theme's on a wordpress envoirement.

On the same server I also run Joomla with a Shape5 template without any problem.

Can it be that the server is not running on a domain yet (eq www.xyz.nl) but on a IP adres with an ~ character?
The url is now http://46.17.6.29/~halversail
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Tristan Rineer
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« Reply #11 on: January 29, 2013, 10:54:41 AM »

It shouldn't be the site path, but the site you gave me access to requires FTP access to update WP or edit files, so you definitely have something blocked that shouldn't be.
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Tristan Rineer
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Shape 5 Team



- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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