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Author Topic: Settings will not save  (Read 1140 times)
lesstechcs
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« on: June 09, 2013, 10:56:35 AM »

Anytime I disable a setting, such as Font resizer, it will not save. This is very annoying.
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Tristan Rineer
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« Reply #1 on: June 10, 2013, 07:32:21 AM »

Can you provide more details about what exactly is happening?  My best guess would be that your permissions aren't set to allow the settings file to be created/modified (wp-content/uploads/cache/vertex), but I can't get any idea beyond that without more information.
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lesstechcs
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« Reply #2 on: June 10, 2013, 12:49:30 PM »

If I go to Shape 5 Theme Options >  Layout > Change the setting 'Enable Font Resizer' from Yes to No and click Save, it does not stay at No, it will revert back to Yes. The same behaviour happens if I change 'Enable Responsive for IE8' or any other setting listed under Theme Options. File permissions of 'Vertex' are set to 744 , Owner can read write and execute.

Thank You
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lesstechcs
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« Reply #3 on: June 10, 2013, 03:45:55 PM »

I downloaded the 'Sports Nation' theme and checked the same settings. They work as expected with it so I don't think it is a permissions issue. Any other Ideas?
« Last Edit: June 10, 2013, 04:06:51 PM by lesstechcs » Logged
Tristan Rineer
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« Reply #4 on: June 11, 2013, 09:01:31 AM »

Sports Nation doesn't use the same method for saving the settings.  The theme admin was completely rewritten for Corporate Response.

Try setting the permissions on the uploads/cache/vertex file to 777 and see if that fixes it. 

I have had no issues with changing and saving the settings you mentioned when testing on my servers, so it's most likely an issue with permissions or something related to how your server is configured.
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Tristan Rineer
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lesstechcs
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« Reply #5 on: June 12, 2013, 08:15:26 PM »

I changed the settings to 777, still no joy. I can FTP to to the vertex file , edit it in notepad , and the settings will stay though.
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Tristan Rineer
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« Reply #6 on: June 13, 2013, 10:56:06 AM »

Does your sever have the "file_put_contents" php capability disabled?  That's how the settings are saved to the file.
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Tristan Rineer
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lesstechcs
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« Reply #7 on: June 13, 2013, 06:45:56 PM »

How do i check this, I contacted my host and they said nothing is disabled. Thanks for your help
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Tristan Rineer
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« Reply #8 on: June 26, 2013, 07:16:19 AM »

Sorry about the delayed response, for some reason post notifications were ending up in the spam folder instead of the inbox.

Has the issue been resolved?  If your host doesn't know if PHP has file-write permissions, then I'm not sure what to tell you.
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Tristan Rineer
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davisha
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« Reply #9 on: July 10, 2013, 01:19:15 PM »

I am having the same issue.  Try to change the setting for the Open Panel label to Contact Us but after clicking Save nothing has changed.  Help please?
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Tristan Rineer
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« Reply #10 on: July 10, 2013, 01:27:04 PM »

Have you tried all the suggestions above?  If your file permissions are correct and your server allows the PHP functions to alter files, then you should be fine.  The main function that has to be allowed is "file_put_contents".
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Tristan Rineer
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Shape 5 Team



- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


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davisha
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« Reply #11 on: July 10, 2013, 06:55:08 PM »

Hi,

I tried "setting the permissions on the uploads/cache/vertex file to 777 and see if that fixes it."

Then when I try to access the settings in WP admin, I get a message saying that the file could not be found.

"Does your sever have the "file_put_contents" php capability disabled?"

How would I find this out?  My site is hosted with Dreamhost.
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davisha
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« Reply #12 on: July 10, 2013, 07:14:14 PM »

I just asked my web hosts about the server settings and here is what they replied:

Elizabeth: I loaded a file call phpinfo.php that lists what is installed -- file_put_contents doesn't appear to exists as an option
Elizabeth: Nothing similar to that is listed as either enabled or disabled
Elizabeth: Looking it up on Google, it looks like it is a default part of PHP 5
Elizabeth: So it isn't something that would be enabled or disabled

What do you suggest now?
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Tristan Rineer
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« Reply #13 on: July 11, 2013, 07:19:48 AM »

If you PM me FTP and wp-admin access information, I'll take a look at it and see what I can figure out.
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Tristan Rineer
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Shape 5 Team



- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
lesstechcs
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« Reply #14 on: July 17, 2013, 11:49:53 AM »

I am not sure why but I can now save things!!
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