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Author Topic: Issues with IE  (Read 1503 times)
Tristan Rineer
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« Reply #15 on: September 18, 2013, 07:52:20 AM »

I have forwarded the latest notification for this thread to Mike.  As I have stated previously, the menu issue is most likely a javascript problem; as you said yourself, the Joomla releases have the same problem, meaning it's a problem that starts in the Joomla version of the framework.

I am still planning on having a patch ready by the end of the week, but the patch I am working on is to bring all Vertex-based releases to the current version of the framework.  I have not, and will not, be making any edits to javascript; all javascript comes directly from the Joomla version of the framework, my code is all php.
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Tristan Rineer
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mikek
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« Reply #16 on: September 18, 2013, 08:23:48 AM »

Hello,

We have done a lot of research in regards to your post about certain versions of IE not showing the drop down. I personally have tested on 5 different machines. We have three employees have tried from multiple locations as well and multiple machines, and none of them are able to reproduce the problem that you are stating. The menu is loading and working in all versions of IE for us on every machine that we have tried. We have also never had a user claim that the menu that wasn't working in IE or an iPad on our demos before on the Joomla club, which uses the exact files. If this were an issue we would have hundreds of members reporting the issue, as the Joomla 3.X products have been out for about a year now, but we don't have any members stating this as a problem.

This could be due to a third party issue on your local site, or it could just be a local issue related to the machine you are using or a cache issue. But as I stated above we cannot determine any issues with the files, and cannot reproduce any problems.
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Mike Knott
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cths
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« Reply #17 on: September 18, 2013, 05:59:32 PM »

Thanks Mike. I have also tried on many machines of friends and  relatives. All have the same issue in IE9. The menu does work in IE8. The menu does work in the iPad.

There are a number of threads on the forum here of people saying the menu drop downs not working in IE9.

Googling  "shape5 drop down ie9 site:www.shape5.com"  brings up these posts.

Did you try the link of my test site  I sent Tristan?

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mikek
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« Reply #18 on: September 19, 2013, 08:29:08 AM »

Hello,

Would you be able to provide me with ftp access to your test site? I have something I would like to test to see if it changes anything on your end. Thank you.
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Mike Knott
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mikek
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« Reply #19 on: September 19, 2013, 02:20:04 PM »

Hello,

Please try extracting the files in the attached zip file to:

wp-content/themes/s5_metroshows/

The files in the zip file I believe will fix the issue for you.
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Mike Knott
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Shape 5 Team

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cths
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« Reply #20 on: September 19, 2013, 09:16:56 PM »

Thanks Mike, that's perfect!


Do you still need ftp access?

Also, I noticed that in IE10, the arrow symbols adjacent to the main menu items were missing. On closer inspection however, I noticed that they were in fact there, though they show behind the menu item text and are thus partly obscured.

Cropped screenshot 
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jonahh
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« Reply #21 on: September 24, 2013, 09:49:27 AM »

Hello,

We've taken a look at this arrow issue on multiple machines running IE10 on our demo:

http://www.shape5.com/demo/wp/metro-shows

and we are not able to replicate the issue on the demo.  Be sure to clear your cache and then refresh your browser.  If issue still persists try testing on other machines running IE10 outside the current one you are using.  If they work then it would be a local issue specific to your machine and version of IE10

Regards,
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Jonah Hall
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