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Author Topic: Forgot Password  (Read 4415 times)
meganstar
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« on: October 13, 2014, 07:07:37 PM »

Guys please help me to retrieve the password for my site http://www.landedcondopro.com/ . After clicking the "Forgot Password" link and enter my email. I can't receive a notification through my email. I have checked several times and I know I have enter the right email. I don't know what happen...Please Help.
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Tristan Rineer
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« Reply #1 on: October 14, 2014, 06:52:28 AM »

Your site is not using a Shape 5 theme, and even if it was, Shape 5 products don't include any password recovery tools.

If you have access to your WP database, you can change the e-mail address for your user account in the users table and then try using the Forgot Password link again.  That is the only method I know of for changing a password when the e-mail address for an account is incorrect or inaccessible.
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