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Offline snaddy
Free Member
Posts: 10
Posted on: January 24, 2014, 09:55:42 AM

Thanks Mike for your detailed response. I am in the customer service industry as a professional and after reading much of the posts and your responses, I'm left to draw the same conclusion. Btw you did not say thank you for saying you are a creative bunch, Smiley That you are.
I do love the template but I'm spending quite a bit of time with it than I have with others in the past.
« Last Edit: January 24, 2014, 12:56:42 PM by snaddy »
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Offline mikenicoll
Free Member
Posts: 20162 WWW
Posted on: January 24, 2014, 06:18:57 PM

Hello Everyone,

After some further debugging we believe the issue was caused by the Image and Content Fader in specific system and browser configurations. We were able to replicate this on only one of our test systems at the office but we used this to help further understand what was causing the problem.

After some coding tweaks our system is no longer crashing as described when left idle for a longer period of time. I have attached the file below and was hoping everyone that had issues could please test this and post their results.

Replace

modules\mod_s5_image_and_content_fader\js\jd.gallery.jquery.js

With The Attached Below

Also make sure you clear your site/browser cache after making the file change.

Thanks,

-Mike
« Last Edit: January 24, 2014, 10:58:07 PM by mikenicoll »
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Offline lousyfool
Free Member
Posts: 19
Posted on: January 24, 2014, 08:10:24 PM

Hey Mike,

Success! Thanks for the fix - against all odds due to you guys having difficulties replicating the issue!

I did the dance:
Installed a fresh Site Shaper, updated J3.2.0 to J3.2.1, loaded it in FF and made sure it crashed - which it reliably did.
Then replaced the JS file, cleared all caches, loaded Helion again in FF and let it sit there... no crash since then!

Bingo! Or to say it in user "snaddy's" terms: Amen! Cheesy

Great job as always! Many thanks!
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Offline snaddy
Free Member
Posts: 10
Posted on: January 24, 2014, 09:23:37 PM

Hi Mike, Thanks for the update and the fix.
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Offline mikenicoll
Free Member
Posts: 20162 WWW
Posted on: January 27, 2014, 11:31:09 PM

Not a problem.

If any of you have any further issues please let us know.

-Mike
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