Forum Support

Shape 5
March 28, 2024, 07:10:11 PM *
Welcome, Guest. Please login or register.

Login with username, password and session length
News: Shape 5 Forum
 
   Home   Help Search Login Register  
Pages: [1]
  Print  
Author Topic: Long loading times of template  (Read 491 times)
alexv123
Jr. Member
**
Offline Offline

Posts: 43



« on: February 08, 2014, 05:53:06 AM »

Dear support team,

We experience very long loading times of our website with the Big Picture template and we are trying to identify the cause of that.

The server people suggested the template is loading APC which is incompatible with our server:

"This is due to you having APC loaded, but you are using SuPHP as your PHP handler. SuPHP is not compatible with opcode caching due to the way it runs scripts, so you will either want to disable APC, or switch to DSO."

Is this something you can confirm, and is there a solution for it?

NB All compression options are already enabled.

Many thanks for your help,
Alex
Logged
alexv123
Jr. Member
**
Offline Offline

Posts: 43



« Reply #1 on: February 10, 2014, 11:48:12 AM »

Currently we are also experiencing Internal Server Errors.

Could this have to do with the said APC / suPHP issue?
Logged
alexv123
Jr. Member
**
Offline Offline

Posts: 43



« Reply #2 on: February 10, 2014, 02:43:38 PM »

An answer today will be very much appreciated?
Logged
mikenicoll
Global Moderator
*****
Offline Offline

Posts: 20162



WWW
« Reply #3 on: February 11, 2014, 01:15:08 AM »

Hello,

I tested a few Templates locally and live including this one and none of them were taking a long time to load. Load times are mostly based on the quality and response time on the server as the Template files are pretty small as long as you aren't using any media rich extensions / modules. APC is controlled via the Joomla Global Configuration which the Template doesn't control. You can try setting your cache mode to "file" instead.

http://docs.joomla.org/Cache

It sounds like something on your server is also causing delays. How does our Template demos load in comparison to your site? This will give you a better idea of the "expected" load times but keep in mind if you are using a shared host a lot of the times the resources are shared amongst other sites and can cause delays.

Also be sure you meet all the recommended server settings for your CMS

http://www.joomla.org/technical-requirements.html

-Mike
Logged

Mike Nicoll
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
alexv123
Jr. Member
**
Offline Offline

Posts: 43



« Reply #4 on: February 11, 2014, 04:54:15 AM »

Thank you, Mike, that was really very helpful!

We are looking at other possible causes now.

Many thanks again!
Alex
Logged
mikenicoll
Global Moderator
*****
Offline Offline

Posts: 20162



WWW
« Reply #5 on: February 12, 2014, 08:05:17 PM »

NP

-Mike
Logged

Mike Nicoll
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF | SMF © 2013, Simple Machines
Joomla Bridge by JoomlaHacks.com
Valid XHTML 1.0! Valid CSS!
Looking for the largest variety in template designs? Look no more. Never buy 1 theme again. Signups start at just $89 for access to all of our themes.
Send Us An Email
Please send us your questions and we will email you back as soon as we can. Product support questions should be posted in our support forums under the Help menu. Our staff will assist you from there.