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Author Topic: Internet Explorer 11 problem  (Read 1739 times)
Chess4arab
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« on: February 26, 2014, 10:11:55 PM »

Dear,

     I'm facing a strange issue with IE that happened 2 days back.

     The fonts aren't displaying as per the attached.

     Everything was working fine 2 days back and suddenly it not anymore.

     Appreciate your support.
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mikenicoll
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« Reply #1 on: February 26, 2014, 10:55:33 PM »

Hello,

That's odd as the coding seems correct and all other browsers are rendering it properly. Sometimes IE can be really picky about px vs em values or certain Joomla outputs. Does it work if you publish a different menu there?

-Mike
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Mike Nicoll
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Chess4arab
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« Reply #2 on: March 10, 2014, 10:19:29 PM »

Hi Mike,

     Sorry for the late reply.

     I tried to add another menu as advised, but still the issue.

    Basically all the Arabic content at the body of any article isn't appearing in IE11.

    Appreciate your support.
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mikenicoll
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« Reply #3 on: March 11, 2014, 04:34:47 PM »

Hmm,

Not sure what would cause that off hand since the output from the fonts is from Google. Did you try using a different font? Also, you said it was working before what did you change in that time frame?

-Mike
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Mike Nicoll
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Shape 5 Team

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Chess4arab
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« Reply #4 on: March 12, 2014, 08:23:15 PM »

No idea what has been changed...  It was a sudden change !!!!
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mikenicoll
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« Reply #5 on: March 12, 2014, 10:05:43 PM »

Hello,

I would start with removing any extensions or coding you may have modified to make sure it isn't causing the page to break or conflict. I tested the latest copy of the Template locally and wasn't experiencing any issues with both the Site Shaper or the Template - Current.

Something you modified would have caused the page to break entirely or this is being caused by an extension. As long as you haven't changed any of the core CSS it should work properly.

-Mike
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Mike Nicoll
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Shape 5 Team

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- Put your trust in the hands of our extremely qualified staff to get your job done right!


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Chess4arab
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« Reply #6 on: April 29, 2014, 05:34:06 AM »

Dear Mike,

   I couldn't solve the issue. 

   I installed Photobox template only and change the theme from control panel and all the text appeared. !!!!!
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mikenicoll
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« Reply #7 on: April 29, 2014, 02:34:20 PM »

Hello,

Something you may have changed or added might have corrupted your current install then. If you remove the Helion Template after installing Photobox and reinstall it completely it should clear up any unwanted changes that may affect this.

-Mike
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Mike Nicoll
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
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Chess4arab
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« Reply #8 on: April 30, 2014, 12:07:10 AM »

Dear Mike,

   I did what is advised, but still the same  Huh
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mikenicoll
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« Reply #9 on: May 01, 2014, 04:24:03 PM »

Hello,

If you leave both Templates installed and PM me the back end access credentials as well as a link to the page that isn't appearing properly on one of them I can take a look. I would have to test to see why the outputs are different. Does this occur with only specific Google Fonts?

-Mike
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Mike Nicoll
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
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Chess4arab
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« Reply #10 on: May 04, 2014, 05:46:38 AM »

Hi,

  PMed you the backend.
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mikenicoll
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« Reply #11 on: May 05, 2014, 05:03:25 PM »

Thanks,

I will take a look and reply to you ASAP

-Mike
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Mike Nicoll
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
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mikenicoll
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« Reply #12 on: May 07, 2014, 06:37:00 PM »

Hello,

I am not seeing any issues in IE11 on my end so I asked one of my co-workers on a different system to take a look and he isn't seeing any issues either. I posted a screen shot below of your site from his monitor in IE11. It appears to be loading the content properly and without issues. Be sure you aren't running IE in compatibility mode or something as I have seen that cause issues in the past.

-Mike
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Mike Nicoll
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
Chess4arab
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« Reply #13 on: May 08, 2014, 04:20:43 AM »

Hi Mike,

    So we I get this is couple PCs ?

   Can you try IE 10 please..

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mikenicoll
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« Reply #14 on: May 09, 2014, 03:07:43 PM »

Hello,

I can see the issue on IE10 but I am not sure off the top of my head why it wouldn't be appearing. I tested it using english characters and it was appearing so it might be an issue with the character set you are using. I will send an email to one of our designers to see if he has any more input on this one.

-Mike
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Mike Nicoll
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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