Forum Support

Shape 5
March 28, 2024, 01:12:46 PM *
Welcome, Guest. Please login or register.

Login with username, password and session length
News: Shape 5 Forum
 
   Home   Help Search Login Register  
Pages: [1]
  Print  
Author Topic: Templates under Joomla 3.2.3 can not be edited  (Read 16862 times)
ja1969
Jr. Member
**
Offline Offline

Posts: 30



« on: March 20, 2014, 07:27:21 AM »

Hi,

I have different sites using different s5 templates.
On all websites, where I updated to 3.2.3 the Vertex framework tab in template is no longer visible (see screenshot).
All templates using Vertex 3.4.0
What is the reason behind and how can I fix this problem?
thanx in advance for your help and support.

cheers
Joachim
« Last Edit: March 20, 2014, 07:30:21 AM by ja1969 » Logged
mikek
Administrator
*****
Offline Offline

Posts: 28743



WWW
« Reply #1 on: March 20, 2014, 09:33:03 AM »

Hello,

I would suggest by patching with 3.5, which we just launched today:

http://www.shape5.com/blog/Vertex-3.5-Has-Been-Released.html

This fixes several frontend issues with 3.2.3 but we have no reports from other members regarding backend issues, and we have several installs running 3.2.3 with no issues.
Logged

Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
ja1969
Jr. Member
**
Offline Offline

Posts: 30



« Reply #2 on: March 20, 2014, 10:57:50 AM »

Problem now is, that new installation of template is not possible.
I just downloaded the current version from today but without success installing it.
See screenshot.

Updating vertex makes no sense, if the template does not install correctly, doesnt it? ;-)

How can we solve this shortly?
Logged
jonahh
Administrator
*****
Offline Offline

Posts: 23789



WWW
« Reply #3 on: March 20, 2014, 11:31:46 AM »

Just to verify you are trying to install Velocity on Joomla 3.2.3?
Logged

Jonah Hall
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
ja1969
Jr. Member
**
Offline Offline

Posts: 30



« Reply #4 on: March 20, 2014, 11:35:47 AM »

Two things ;-)

First, I found out, that editing s5 template under 3.2.3 is no longer possible.
This one might be fixed with Vertex 3.5 upgrade, but I have to test it.

Second, on one page, I uninstalled the template (before putting my question here) and then I tried to install again, but without success.
For this problem, a solution is missing.
Logged
mikek
Administrator
*****
Offline Offline

Posts: 28743



WWW
« Reply #5 on: March 20, 2014, 12:09:53 PM »

Hello,

That sounds like an issue with your installs or possibly a third party conflict.  I have verified on several 3.2.3 installs that the backend is loading with no issues at all and I am able to make changes. If you have any third party plugins enabled I would suggest disabling them as one of them is maybe not compatible with 3.2.3 and causing errors on the template page. On a fresh install though it works with no issues.

Just to clarify I have also installed a fresh Joomla 3.2.3 install directly from joomla.org and installed five vertex templates with no issues and was able to load the backend and save the configurations. Possibly a way to debug this would be to do the same thing on your server, ie: install a fresh 3.2.3 install in a sub folder. If the templates install on a fresh installation then there's no issue with the template, and it would point to an issue with your install. But if they don't install then that would lead to a server configuration issue since it installs on my location and not another.

Also, I am not sure what you are showing in your screenshot? I see a picture of your Outlook emails?
Logged

Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
ja1969
Jr. Member
**
Offline Offline

Posts: 30



« Reply #6 on: March 20, 2014, 12:23:37 PM »

I tested now the installation on a new 3.2.3, that I installed yesterday.
Installation works fine, BUT editing is NOT possible!!! Vertex TAB is NOT available....
Logged
mikek
Administrator
*****
Offline Offline

Posts: 28743



WWW
« Reply #7 on: March 20, 2014, 12:40:29 PM »

Hello,

If you can private message me super admin access and ftp access I can look at it for you.
Logged

Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
mikek
Administrator
*****
Offline Offline

Posts: 28743



WWW
« Reply #8 on: March 20, 2014, 01:05:22 PM »

Hello,

I am logged into the backend of your site and it's loading the template admin with no issues for me. I was able to change the first highlight color parameter with no issues, see the attached image.

I would say that your server is taking a very long time to respond. The backend works ondomready calls and won't show until the entire dom has loaded. On your server it's taking about 5 to 8 seconds for the backend to load, but it is loading.

Another issue could be a cache issue. You could try clearing your browser cache or simply try from another browser, make sure you're not using IE it has a lot of ajax problems.
Logged

Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
ja1969
Jr. Member
**
Offline Offline

Posts: 30



« Reply #9 on: March 20, 2014, 02:34:11 PM »

Hi,

yes, there seems to be a browser cache issue, after upgrading to 3.2.3
Now I work with a different PC and it is shown to me as expected :-)

In one of my installations I still have the problem, that I can not install any S5 template:
"JLIB_INSTALLER_ERROR_FILE_EXISTS" is the error message.

What is behind this message? What has to be deleted?

Background:
I moved my website today with Akeeba Backup and Kickstart to a new directory, new domain and new database. On the same server.
The move worked fine, except the s5 template installation :-(

Any ideas?
Logged
mikenicoll
Global Moderator
*****
Offline Offline

Posts: 20162



WWW
« Reply #10 on: March 20, 2014, 08:38:15 PM »

Hello,

JLIB_INSTALLER_ERROR_FILE_EXISTS is just an untranslated string for the language you are using. It would normally just say Error - The File Already Exists" The first thing to do would be to check the Extensions Manager under Templates and make sure the Template you are installing has been removed from that list.

Following that navigate to your FTP > Templates folder and make sure any older files related to the Template are removed manually as well. From there you should be able to install the Template without any issues. If not you may have something wrong with the database of your site that would need to be addressed. Often times when this error occurs the Template will still have installed correctly so just double check that as well.

-Mike
Logged

Mike Nicoll
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF | SMF © 2013, Simple Machines
Joomla Bridge by JoomlaHacks.com
Valid XHTML 1.0! Valid CSS!
Looking for the largest variety in template designs? Look no more. Never buy 1 theme again. Signups start at just $89 for access to all of our themes.
Send Us An Email
Please send us your questions and we will email you back as soon as we can. Product support questions should be posted in our support forums under the Help menu. Our staff will assist you from there.