1) I checked my email account and I do not see anything in my inbox from your user name. Did you send an email to another Administration on the site? Also if you don't receive a response within 24 hours (M-F) you can just shoot me a PM by clicking the chat icon below my name.
2) I need some more details about the issue you are having with the Site Shaper. I am not sure how inMotion hosting would be any different from any other provider but I have never had any issues nor have our customers with many hosting providers. The most common issue I see is that users are using an incorrect installation process when trying to install a Site Shaper.
We have videos for installing both Site Shapers and Templates by themselves. Please reference these below:Site Shaperhttp://www.youtube.com/watch?v=L26TnhFb4AgTemplate Standalonehttp://www.youtube.com/watch?v=WeLEjSD-i1E
Site Shapers cannot be installed to pre existing installations of Joomla. A lot of people accidently try and import these through the Extension Manager which will not work. If you still have issues with the installation after watching the videos I would need some more information about what steps you are having issues on or the errors you are receiving.
In regards to your screenshot are the changes not saving or are the icons not clickable? Have you tried a different browser?
Also be sure to include a URL to your sites when applicable