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Author Topic: Player not working or able to download mp3  (Read 1842 times)
poolstorm
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« on: June 23, 2014, 06:14:31 AM »

Hi there

Ive installed this plugin without any problems and the player does show on my website.

I can't seem to get the player to load songs in any browser?

I created a new folder on my database as instructed and testing the first song but nothing happens.

I have use the following to link the song to the player

{s5_mp3}http://www.poolstorm.co.uk/pool/chris malinchak ft mikky ekko - stranger (extended).mp3{/s5_mp3}

Here is the link to the page I'm currently testing the player www.poolstorm.co.uk/test

can you please advice me what I'm doing wrong and how to rectify this please

Regards
Joe
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mikek
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« Reply #1 on: June 23, 2014, 11:06:16 AM »

Hello,

The mp3 itself gives a 404 error, try loading this in your browser:

http://www.poolstorm.co.uk/pool/chris malinchak ft mikky ekko - stranger (extended).mp3

First, the naming convention is incorrect. Any online file should never have spaces in it, so that could be the problem. If it still produces a 404 error after removing the spaces in the file name, then it would a permissions issue on the server; in which you will need to contact your hosting provider for them to resolve.
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Mike Knott
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poolstorm
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« Reply #2 on: June 23, 2014, 11:48:03 AM »

Hi Mike and thanks for your quick response.

There is no permissions issue on the server, I currently run a similar programme in the locked menu and already have 10,000+ mp3s already on the site.

I have taken out all the spaces as you instructed and the player still won't play out the mp3 file, Its detecting something as the play and pause button works.

This is the new line I inputted into the test page - {s5_mp3}http://www.poolstorm.co.uk./pool/hiphop/NadiaAli-Rapture(Acapella124).mp3{/s5_mp3}

I even took out all the spaces on the mp3 file itself when renaming so not sure why it won't respond to the plugin.

Regards
Joe
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mikek
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« Reply #3 on: June 24, 2014, 07:27:34 AM »

Hello,

There is an issue with the file. To test this all you need to do is load the url in any browser:

http://www.poolstorm.co.uk./pool/hiphop/NadiaAli-Rapture%28Acapella124%29.mp3

You will see that the file doesn't load. If it loaded properly it would play in the browser's default mp3 player, but it doesn't. Also the url isn't correct. You have a period after .uk and parenthesis generally are not used either.

Unless the mp3 file actually loads in the browser there is no way for any player to read it, not just the S5 mp3 player.
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Mike Knott
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


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poolstorm
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« Reply #4 on: June 24, 2014, 08:19:29 AM »

Hi Mike

Is there any chance i can send you the database login details so that you can try an upload an mp3 for yourself and so that then I can see where I have gone wrong in trying to set this up?

Regards
Joe
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mikek
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« Reply #5 on: June 24, 2014, 09:28:06 AM »

Hello,

I'm sorry that's not support that we offer. I would recommend renaming the mp3 to just test.mp3 and upload it to your server, and then load the file in your browser. If the mp3 doesn't load then you will need to contact your hosting provider as it is either a permission problem or something on your server preventing streaming files.
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Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
poolstorm
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« Reply #6 on: June 25, 2014, 04:48:53 AM »

Hi Mike
I have contacted go daddy today in regards to maybe a permissions issue on the server and they have assured me everything is fine with the server and should not be any issues with streaming mp3s through the website.

I took your advise yesterday in renaming the mp3 to test.mp3 and still nothing will stream, I paste the URL into the browser and its comes up with page ok.

This is the new code I have inputted {s5_mp3}http://www.poolstorm.co.uk/music/test.mp3{/s5_mp3}

I have also tried using the following code adding the webroot and have no joy {s5_mp3}http://www.poolstorm.co.uk/webroot/music/test.mp3{/s5_mp3}

Im not entirely sure now why this will not work.

regards
joe
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poolstorm
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« Reply #7 on: June 25, 2014, 05:52:34 AM »

Hi mike

Please ignore the last message, I have now got the URL to work in the browser www.poolstorm.co.uk/Music/test.mp3

The issue I have now is that it won't load on the website, Keeps saying ERROR: File not found

This is the coding - {s5_mp3}http://www.poolstorm.co.uk/Music/test.mp3{/s5_mp3}

The website page I'm trying to configure this is - www.poolstorm.co.uk/test

Im hopeful this will now be a quick fix

Regards
Joe
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mikek
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« Reply #8 on: June 25, 2014, 07:30:08 AM »

Hello,

I would try deleting the code for the mp3 plugin in the editor. It appears that there are some other elements, maybe put there by the editor, that are causing problems with the url. This is the mp3 url that's showing in the source of your site:

mp3path=http://www.poolstorm.co.uk/Music<span>/test</span><span>.mp3</span>

Those extra span calls should not be there.
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Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
poolstorm
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« Reply #9 on: June 25, 2014, 08:15:21 AM »

Hi Mike

Where should I edit the plugin? The backend of joomla or on the FTP database?

Also could you advise on what exactly I've got to edit and remove in order for the player plugin to work

Regards
Joe
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mikek
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« Reply #10 on: June 25, 2014, 10:02:12 AM »

Hello,

You're not editing the plugin, you're editing the code that you put into the editor, where you actually edit the content of the item and make the {s5_mp3} calls. Remove that entirely and enter the code in again, don't copy and paste, actually re-type it. Something along the way added those spans, so re-typing should prevent that.
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Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
poolstorm
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« Reply #11 on: June 25, 2014, 10:13:35 AM »

Hi Mike

Ive just tried doing as you suggested and still got the same ERROR message. Could you look into this for me? Im pretty sure its a simple fix but its really frustrating me now as I've spent 3 days trying to get this plugin to work.

Regards
Joe
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poolstorm
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« Reply #12 on: June 25, 2014, 10:38:03 AM »

all working fine now  Grin

Thanks for your support Mike

Regards
Joe
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