Forum Support

Advanced Search


Offline mikenicoll
Free Member
Posts: 20162 WWW
Posted on: July 27, 2014, 05:12:53 PM

  • Every Template and Extension has a specific board for support.
     --- Posts made in "general" that have to be moved by an admin will not be answered as quickly. Take the time to find the right board

  • Search before posting.
    --- Forum Admins/Moderators are also the developers that make the releases for the Clubs. Forcing us to search for you (or answer something that has been answered already) takes time that could be spent on programming new features or fixing bugs. There is a very high chance the the question you are asking has already been asked by another user as we have been around for a very long time!

  • Always (if possible) include a URL with a support request!
    --- It's much easier to understand a problem if it can be looked at live.

  • Never PM an Admin or Moderator without permission ("send me login/FTP info" does count as permission)
    --- PMs sent without links to qualifying threads requesting support will be asked to create a topic first. This ensures other users can benefit from the resolutions provided on the forums.

  • Be as detailed as possible 
    --- "It doesn't work" is not enough information.  The more detail you provide, the faster your question will be solved. Please include images when necessary if you feel it is difficult to communicate your issue in words.

  • All posts must be in English!
    --- If you have trouble, use Google Translate and we will do our best to understand your question.

  • Do Not post an unrelated problem in a thread started by someone else or bump extremely old threads. 
    --- Each topic is a specific problem, if you can't find one that covers the problem you're having, create a new one.

« Last Edit: July 27, 2014, 05:17:11 PM by mikenicoll »

Jump to:  

Powered by SMF | SMF © 2013, Simple Machines
Joomla Bridge by
Page created in 0.016 seconds with 21 queries.
Need some help getting your site up and running? Be sure to check out our tutorials area, post on the forum or hire us
Send Us An Email
Please send us your questions and we will email you back as soon as we can. Product support questions should be posted in our support forums under the Help menu. Our staff will assist you from there.