Forum Support

Shape 5
March 28, 2024, 02:40:03 PM *
Welcome, Guest. Please login or register.

Login with username, password and session length
News: Shape 5 Forum
 
   Home   Help Search Login Register  
Pages: [1]
  Print  
Author Topic: Site shaper web installer not working  (Read 583 times)
grgrsmth
Jr. Member
**
Offline Offline

Posts: 1



« on: October 20, 2014, 10:14:35 AM »

I've uploaded all the files from the Design Control site shaper and filled in all the information correctly on the web installer to my new site.

Yet, when I click install, it removes any former database files, creates the database tables, but goes back to the overview of the web installer rather than installing the sample data. There are new database tables there when I look at the mySQL database, so I don't think it's a problem with that; rather, I think it's a problem with the installation of the sample data.

Is there any way I can fix this? Or any way I can refuse to install the sample data, as that seems to be causing the problem?

Please help urgently.

Many thanks,
--Gregor

EDIT: my web hosting provider is Awardspace, if that information is of any use to you in solving the problem.
« Last Edit: October 20, 2014, 10:33:29 AM by grgrsmth » Logged
mikek
Administrator
*****
Offline Offline

Posts: 28743



WWW
« Reply #1 on: October 21, 2014, 07:13:37 AM »

Hello,

I just tested a fresh site shaper and it's installing with no issues. We have no other reports of this either, so that points me to a configuration issue or a hosting issue. Are there any error messages presented during install?

You mentioned previous databases, a site shaper will not remove database tables, it only adds. Have you tried adding this to a new database? It's best to have each site on its own separate database.
Logged

Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF | SMF © 2013, Simple Machines
Joomla Bridge by JoomlaHacks.com
Valid XHTML 1.0! Valid CSS!
Looking for the largest variety in template designs? Look no more. Never buy 1 theme again. Signups start at just $89 for access to all of our themes.
Send Us An Email
Please send us your questions and we will email you back as soon as we can. Product support questions should be posted in our support forums under the Help menu. Our staff will assist you from there.