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Author Topic: Off Canvas Menu defective  (Read 590 times)
sberry1963
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« on: October 27, 2014, 01:40:03 PM »

Hey Guys,
The off canvas menu (sidebar) is not working properly.
It displays properly on the front page, but when navigating to sub pages, it displays behind other content.
This occurs on iPhone 4 (iOS 6) and iPhone 5s (iOS 8 ). I don't know about iOS7.
It does not appear to be an issue with any Android. (tested on Galaxy II and Galaxy 3 Note)

I'd also like to get rid of the annoying flash of a white page between page navigations.

I have upgraded to the latest version of the template and all modules (that I know of).
Additionally, I believe I have the latest version of Vertex installed (though it's impossible to tell without version numbers)

I will not post a public link here, but I will PM someone with a link and credentials to log in.
« Last Edit: October 27, 2014, 01:43:55 PM by sberry1963 » Logged
mikenicoll
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« Reply #1 on: October 27, 2014, 03:59:05 PM »

Hello,

I have received your PM and will reply back as soon as possible.
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Mike Nicoll
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sberry1963
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« Reply #2 on: October 27, 2014, 03:59:52 PM »

Thanks Mike.
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sberry1963
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« Reply #3 on: October 27, 2014, 05:58:02 PM »

Here are the screen grabs.
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mikenicoll
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« Reply #4 on: October 27, 2014, 06:21:41 PM »

Thanks for the screens.

I sent you a reply to your PM with some follow up questions about the site.

Regards,
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Mike Nicoll
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sberry1963
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« Reply #5 on: November 11, 2014, 10:14:03 AM »

Sorry, I've been away.
This issue is still happening. I am attaching two photos. The first one you'll see what I would expect the off-canvas menu to look like. This is proper and appears when you first navigate to the page.
The second iage (the one with the red box around the right side) shows what happens shortly after navigating to any sub page. A white area overlays the right side and this issue continues until you return the the home page and manually refresh the page.
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sberry1963
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« Reply #6 on: November 11, 2014, 12:19:32 PM »

So, I just installed the "latest" version of the template in the hopes that any of the changes you had made would have been added.

It's even worse now and looks like it is possibly back the way it was before this whole fiasco started.

Here is yet another screen shot
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mikenicoll
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« Reply #7 on: November 12, 2014, 05:19:03 PM »

Hello,

Thanks for the updates. I have forwarded this thread to the designer to take a look and reply back ASAP.
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Mike Nicoll
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sberry1963
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« Reply #8 on: November 12, 2014, 05:22:33 PM »

Thank you
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mikenicoll
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« Reply #9 on: November 12, 2014, 05:41:57 PM »

No problem at all.

He should reply with a response within 24 hours.
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Mike Nicoll
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Shape 5 Team

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mikenicoll
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« Reply #10 on: November 12, 2014, 07:14:18 PM »

Hello,

Unfortunately we cannot replicate the issue and I had 3 different members of our staff test this on your site. I have attached screen grabs from my phone showing the Home Page and Sub Page layouts of the Off Canvas Menu functioning properly. We also have no other reports of this from other customers and this function is used Vertex Wide.

Have you added any custom scripts to the site or have you tried using another device?

« Last Edit: November 12, 2014, 07:16:09 PM by mikenicoll » Logged

Mike Nicoll
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Shape 5 Team

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- Put your trust in the hands of our extremely qualified staff to get your job done right!


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sberry1963
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« Reply #11 on: November 12, 2014, 07:25:08 PM »

OK...

The developer made some changes to the code a couple of weeks ago when he was working on this.

Has that code been incorporated into the template? Has it been updated?

If you guys EVER used versioning, I would have to ask this every single time.
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mikenicoll
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« Reply #12 on: November 12, 2014, 07:30:01 PM »

Hello,

Yes the changes were implemented into the latest version after they were made on your site. I double checked with the developer to confirm.
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Mike Nicoll
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
eriks0714
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« Reply #13 on: February 07, 2016, 02:09:48 PM »

I'm having the same issue with our sidebar menu.  Please see the attached screen shot.  We're missing the submenu arrows and there is a white space on the right of the menu.  A user is not able to close the sidebar once opened.

My site is www.corserva.com
« Last Edit: February 07, 2016, 02:15:46 PM by eriks0714 » Logged
mikek
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« Reply #14 on: February 08, 2016, 08:32:50 AM »

Hello,

Have you patched with the latest Vertex V4 files?
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Mike Knott
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Shape 5 Team

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- Put your trust in the hands of our extremely qualified staff to get your job done right!


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Install Firebug
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