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Author Topic: Spinning circle of death  (Read 1293 times)
probass
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« on: November 19, 2014, 08:26:07 AM »

Reservation requests do not seem to be processing. End user sees the spinning circle, but an email is sent but with major errors.
This is what is in the email:
----- The following addresses had permanent fatal errors ----- <<span
id**eq**>
    (expanded from: <<span id**eq**>)

   ----- Transcript of session follows -----
553 5.0.0 <<span id**eq**>... Unbalanced '<'

Be happy to provide login access.
Using Vertex Corporate response template.
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jonahh
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« Reply #1 on: November 19, 2014, 12:50:15 PM »

Hello,

Can you please post a URL of this?

Thanks,
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probass
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« Reply #2 on: November 19, 2014, 12:54:57 PM »

http://www.tropicstar.com/newsite/book-a-trip/trip-options/3-day-4-night-trips.html
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probass
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« Reply #3 on: November 20, 2014, 11:16:52 AM »

Hello?
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jonahh
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« Reply #4 on: November 20, 2014, 01:06:27 PM »

First I would disable any 3rd party plugins.  I see you have some sort of calendar extension in the article on this page where the Reservation module is located also.  Most likely there is a conflict between the 2 modules.  I can see this right away on your site because the Reservation module shows up with all the accordions open.  They should be closed and open only when clicked on so something is conflicting with it.
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Jonah Hall
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probass
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« Reply #5 on: November 20, 2014, 01:33:04 PM »

I checked the calendar pages on the site and yes, the reservation panel is open, but only for a very brief second.  It closes and stays closed as it is intended to be displayed. However, that really does not explain the error we are receiving in the email bounce. It's saying that it can not understand where to send as the "to" field in not being populated.

----- The following addresses had permanent fatal errors -----
<<span id**eq**>
    (expanded from: <<span id**eq**>)

   ----- Transcript of session follows -----
553 5.0.0 <<span id**eq**>... Unbalanced '<'

That really does not sound like a conflict with another plug-in.
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probass
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« Reply #6 on: November 20, 2014, 05:15:40 PM »

this is the error log and it is your script please fix and advise Thank you

[Thu Nov 20 14:15:21 2014] [error] [client x.x.x.x] malformed header from script. Bad header=<<span id**eq**>... Unbalanced: xmlHttpRequest.php, referer: http://www.tropicstar.com/newsite/accommodations/activities.html

[Thu Nov 20 14:15:22 2014] [error] [client x.x.x.x] malformed header from script. Bad header=<<span id**eq**>... Unbalanced: xmlHttpRequest.php, referer: http://www.tropicstar.com/newsite/accommodations/activities.html

[Thu Nov 20 14:15:22 2014] [error] [client x.x.x.x] malformed header from script. Bad header=<<span id**eq**>... Unbalanced: xmlHttpRequest.php, referer: http://www.tropicstar.com/newsite/accommodations/activities.html

[Thu Nov 20 14:17:08 2014] [error] [client x.x.x.x] malformed header from script. Bad header=<<span id**eq**>... Unbalanced: xmlHttpRequest.php, referer: http://www.tropicstar.com/newsite/about-tropic-star/about-pinas-bay.html

[Thu Nov 20 14:17:09 2014] [error] [client x.x.x.x] malformed header from script. Bad header=<<span id**eq**>... Unbalanced: xmlHttpRequest.php, referer: http://www.tropicstar.com/newsite/about-tropic-star/about-pinas-bay.html

[Thu Nov 20 14:17:09 2014] [error] [client x.x.x.x] malformed header from script. Bad header=<<span id**eq**>... Unbalanced: xmlHttpRequest.php, referer: http://www.tropicstar.com/newsite/about-tropic-star/about-pinas-bay.html
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jonahh
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« Reply #7 on: November 21, 2014, 02:07:52 PM »

Ok would you be able to PM me FTP and Joomla login details to your site so I can dig into this and see whats going on?

Thanks,
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Jonah Hall
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probass
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« Reply #8 on: November 26, 2014, 04:54:16 PM »

Jonahh, were you able to discern what the issue is?
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jonahh
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« Reply #9 on: November 28, 2014, 04:07:45 PM »

Hello,

You should have a PM from me from last week, did you receive it?
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Jonah Hall
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Shape 5 Team

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jonahh
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« Reply #10 on: December 01, 2014, 12:32:56 PM »

Ok so it was your "Content - Email Cloaking " plugin that was causing the issue.  I disabled this and now its working.
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Jonah Hall
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


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probass
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« Reply #11 on: December 01, 2014, 12:36:40 PM »

Can we turn these back on?

Search Engine Friendly URLs
Use URL rewriting
Adds Suffix to URL
Unicode Aliases


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jonahh
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« Reply #12 on: December 02, 2014, 11:38:08 AM »

Yes you can, sorry I thought I had
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Jonah Hall
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
probass
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« Reply #13 on: December 04, 2014, 02:49:46 PM »

First let me say Thank you for all your support correcting this issue.
That module you found we believe was actually part of the download for the Corporate Response s5 template.

We have two smaller changes that maybe you can at least point us in the right direction to amend.
1. We need to change the word Beds to Boats
2. In the drop down of that same field, you can not see the one, two, three, options until you mouse over them because of the font color being white.

Thanks

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jonahh
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« Reply #14 on: December 04, 2014, 05:51:55 PM »

Sure, you are welcome. 

1. You can open up the language file here and edit this:

\language\en-GB\en-GB.mod_s5_reservations.ini

2.  Try adding the below to the bottom of your template.css file:

Code:
#posBeds {
background:#f1f1f1 !important;
color:#000000 !important;}
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Jonah Hall
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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