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Author Topic: Website freezes in mobile layout  (Read 537 times)
antic
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« on: February 13, 2015, 01:16:00 PM »

I used the Business Pro template to create the following website:  www.parodont.rs
I am using Nexus 5 mobile phone with Android OS to test the mobile layout of the website. The problem is that the website loads very slow in mobile view, and yet it freezes after it loads so I cannot scroll down or up. Can you please help me to solve this problem?
Thanking you in advance!
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mikenicoll
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« Reply #1 on: February 14, 2015, 08:04:31 PM »

Hello,

It appears fine for me on iOS but I sent an email to another team member with an Android Device to test as well. I would maybe suggest trying on another device or a friends device to see if the issue is evident there. Also if you have any 3rd party scripts or extensions you might want to try disabling those to see if the issue still occurs.

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Mike Nicoll
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antic
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« Reply #2 on: February 15, 2015, 05:57:06 AM »

Thanks for your reply. I tested it on another device and beside the fact it load very slowly, it freezes there too. When I touch the screen to scroll it down or up, it does it but with 10 seconds delay. Can you please test it on your side too?
Thanking you in advance!
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mikenicoll
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« Reply #3 on: February 16, 2015, 09:28:23 PM »

Hello,

Our other developer that tested this on his device didn't notice any freezing. However, here are a few things to check for that can help with this issue.

1) Make sure you are using the latest files for S5 Frontpage Display. When Business Pro was first launched there was some memory leak issues but that was only present in Chrome. It's been fixed since though with the latest file sets.

2) Patch the entire site with the latest Framework files.

3) Disable any third party plugins to test for interference
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Mike Nicoll
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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