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Author Topic: chat problems. will not go online on the website side. help please  (Read 954 times)
rastaman
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« on: January 29, 2009, 08:51:17 PM »

hello,

the chat will not show online on the website, even after pasting the code in the html file right before the </body> part.

when i log into the chat on my computer it shows 5 users offline, but even if there are users on the site it will not switch to ONLINE.

Any ideas?

Thanks,

Jonathan
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rastaman
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« Reply #1 on: January 29, 2009, 10:48:54 PM »


hello,

well i got the chat to work, the only problem i am having now is that with IE the live chat icon is not Visible with firefox it works.

any ideas?

Jonathan
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mikek
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« Reply #2 on: January 30, 2009, 07:49:40 AM »

Hello, please post a url.
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Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
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rastaman
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« Reply #3 on: January 30, 2009, 01:25:00 PM »

hey Mike,

here you go:

http://174.142.104.18/

Thanks,

Jonathan
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rastaman
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« Reply #4 on: January 30, 2009, 01:26:15 PM »

and now its not working again.

it comes and goes, let me know what you find out, i am online on my side with the chat open.

thanks.

Jonathan
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mikek
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« Reply #5 on: January 30, 2009, 01:38:54 PM »

Hi, I don't think it's pulling the script. When you setup the script it would have looked like this:

<script type="text/javascript" src="<?php echo $this->baseurl ?>/modules/mod_s5_habla_chat/s5_habla_chat/habla.js"></script>
<script type="text/javascript">
wc_init("Your Habla ID");
</script>

Can you try doing this instead:


<script type="text/javascript" src="http://174.142.104.18/modules/mod_s5_habla_chat/s5_habla_chat/habla.js"></script>
<script type="text/javascript">
wc_init("Your Habla ID");
</script>
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Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
rastaman
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« Reply #6 on: January 30, 2009, 01:46:52 PM »

I made the following changes as you reguested:

this is what i got:

<?php } ?>

<script type="text/javascript" src="http://174.142.104.18/modules/mod_s5_habla_chat/s5_habla_chat/habla.js"></script>
<script type="text/javascript">
wc_init("7598-77411561-10-5065");
</script>

</body>

</html>

still not working, any more ideas boss?

Thanks,

Jonathan
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mikek
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« Reply #7 on: January 30, 2009, 02:39:30 PM »

Hi, that is very strange. Can you login into your hab.la account and under the Customize screen make sure nothing is checked under Functionality and Plugins.
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Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
rastaman
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« Reply #8 on: January 30, 2009, 04:28:49 PM »

hey,

I just checked the Setting on the hab.la site, all is set to the default setting, and there is nothing realy there that i can see that may block this out.

so how about i let you in my joomla and you have a look and tell me what you think?

or do you have any new idea?

Thanks,

Jonathan
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mikek
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« Reply #9 on: January 30, 2009, 05:06:13 PM »

Yes, please send me:

1. Your hab.la login information
2. super admin access
3. ftp access
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Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
mikek
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« Reply #10 on: January 30, 2009, 09:14:48 PM »

Hello, I received an email with your super admin login access but I also need your ftp access and hab.la login access.
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Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
rastaman
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Posts: 30



« Reply #11 on: January 31, 2009, 05:03:42 PM »


hello,

on the way to you now.

J.
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mikek
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« Reply #12 on: January 31, 2009, 05:48:07 PM »

Hi, I'm not totally sure what the problem was, I just reinstalled the module and it's working correctly now. You might need to clear the cache on your browser to see the change.
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Mike Knott
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
rastaman
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Posts: 30



« Reply #13 on: January 31, 2009, 07:38:26 PM »


It is working now, did not even have to clear the cache.

nice work there thanks a million.

J.
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