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Author Topic: Please help! Main menu has disappeared  (Read 710 times)
ekferron
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« on: April 21, 2015, 04:30:44 AM »

Hi there - I have experienced this problem before, but in those instances I was able to fix it through re-installing the template. (If I was supposed to post in previous threads, please let me know! Thank you!

At www.curranberger.com/eb1_niw, the main menu has disappeared from the menu bar at the top of the page, and the  vertex "main menu" feature seems to be broken. I keep trying to save the intended menu - called "Main Menu" - as the main menu. Although I get a message that the style has been saved, the vertex back end keeps reverting to the "About Us" menu. (Note: I've added the bottom menu module as a way to navigate through this error for the time being. The bottom menu is what should be appearing in the main menu bar.)

This time, when I reinstalled the template, the problem actually changes for the worse. When I am using the reinstalled template, the menu shows up but the font functionality fails and other modules are missing from pages - basically, nothing looks right (screenshot attached).

Your help is very much appreciated! Thanks.
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mikenicoll
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« Reply #1 on: April 21, 2015, 09:15:24 PM »

Hello,

1) Are you using the latest version of the Template? There was an issue with old versions that was fixed in the latest copies.

2) Try changing the default menu assigned via the back end in Vertex. Then swap it back to your default menu and see if it appears.
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Mike Nicoll
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ekferron
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« Reply #2 on: May 01, 2015, 06:08:39 AM »

Thanks for your reply! I am using the latest version of the template and also have the menu plugin installed, as per the download page's instructions.

Unfortunately, the menu does not re-appear when I try to switch it in Vertex. None of the menus will actually appear in the menu bar. There is just an empty green bar when I activate the main menu.
« Last Edit: May 01, 2015, 06:16:17 AM by ekferron » Logged
mikenicoll
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« Reply #3 on: May 01, 2015, 07:28:56 PM »

Hello,

Could you PM me Joomla Super User and FTP Access so I can take a closer look for you?
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Mike Nicoll
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
ekferron
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« Reply #4 on: May 04, 2015, 04:41:40 AM »

Thanks - just sent it!
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mikenicoll
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« Reply #5 on: May 05, 2015, 09:06:00 PM »

Thanks,

I have received this and looking into it.
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Mike Nicoll
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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