Forum Support

Shape 5
June 17, 2021, 12:33:29 PM *
Welcome, Guest. Please login or register.

Login with username, password and session length
News: Shape 5 Forum
 
   Home   Help Search Login Register  
Pages: 1 [2]
  Print  
Author Topic: URGENT - Site has disappeared - due to 3.4.1 upgrade???  (Read 554 times)
mikenicoll
Global Moderator
*****
Offline Offline

Posts: 20162



WWW
« Reply #15 on: May 03, 2015, 10:10:37 PM »

Hello,

In regards to the blank page it sounds like something on the site/server is getting corrupted in the database tables. The fact that changing a menu item and generating a new alias fixes the issue would confirm that theory. Perhaps try completely recreating your Menu Structure to generate new alias' and tables to see if this helps.

For ion-icons I believe with the latest version of Vertex we updated ion-icons to the latest version. They seem to have changed some classes since the latest version was released which is why the one icon is visible and not the others. For example:

ion-ios7-paper

Is now

ion-ios-paper

http://ionicons.com/cheatsheet.html
Logged

Mike Nicoll
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
MurrayG
Jr. Member
**
Offline Offline

Posts: 96



« Reply #16 on: May 04, 2015, 05:24:33 AM »

Thanks for the heads-up on the icons - will follow that through.

I am not sure that I accept the explanation for the blank site though.  As I said:
"Rebuilt the item as text seperator - tested OK
Modified the item to be as it should > External URL > http://www.theocc.org.nz/newsletters/Beacon.pdf > open in new window
Saved, tested - site blank
Unpublished menu item [OCC Beacon] and site returned to normal"

It appears that I can blank/unblank this site simply by making one change to one menu item.  Surely this should not happen?

Murray
Logged
MurrayG
Jr. Member
**
Offline Offline

Posts: 96



« Reply #17 on: May 04, 2015, 05:40:17 AM »

As regards the icons.  You are correct, remove any "7" in an icon name and the icon reappears.  Made this change in "Get in Touch" and "We are passionate" and all icons are back the way they were before.

Murray
Logged
mikenicoll
Global Moderator
*****
Offline Offline

Posts: 20162



WWW
« Reply #18 on: May 05, 2015, 04:57:54 PM »

Thanks for the heads-up on the icons - will follow that through.

I am not sure that I accept the explanation for the blank site though.  As I said:
"Rebuilt the item as text seperator - tested OK
Modified the item to be as it should > External URL > http://www.theocc.org.nz/newsletters/Beacon.pdf > open in new window
Saved, tested - site blank
Unpublished menu item [OCC Beacon] and site returned to normal"

It appears that I can blank/unblank this site simply by making one change to one menu item.  Surely this should not happen?

Murray

The Template doesn't interact or have control over the menu systems. All the Template does is output the menu system to a position on the site using a standardized call in the index.php. The fact that when you change the menu item to something else and it works indicates there is something wrong/corrupt with your database or menu system. When a site appears blank this is generally the cause of a database/php issue which is not something a Template has control over.

If you install the latest version of the Site Shaper / Template on a fresh database and test the menu items again, then you can compare what your doing on the live site/new site. If the issue only occurs on the live site this indicates something in the database/menu system is corrupted.

Regards,
Logged

Mike Nicoll
------------
Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
Pages: 1 [2]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF | SMF © 2013, Simple Machines
Joomla Bridge by JoomlaHacks.com
Valid XHTML 1.0! Valid CSS!
Looking for the largest variety in template designs? Look no more. Never buy 1 theme again. Signups start at just $89 for access to all of our themes.
Send Us An Email
Please send us your questions and we will email you back as soon as we can. Product support questions should be posted in our support forums under the Help menu. Our staff will assist you from there.