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Author Topic: Site Shaper will not install URGENT assistance please.  (Read 363 times)
csutton
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« on: May 28, 2015, 08:34:42 PM »

I cannot install the S5 Site shaper current version for Luxon.  I get a fatal error


Fatal error: Class 'InstallationViewDefault' not found in .../installation/controller/default.php on line 111  

Can you tell me how to get around this please - it is urgent.
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mikenicoll
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« Reply #1 on: May 29, 2015, 12:39:32 AM »

Hello,

I just tested our latest Site Shaper and it was installing fine. We also do not have any other reports of installation issues. Please re download the file and use the following installation tutorial to guide you through.

http://www.shape5.com/documentation/Joomla/Getting-Started/How-to-Install-a-Joomla-Site-Shaper
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Mike Nicoll
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csutton
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« Reply #2 on: May 29, 2015, 01:53:55 AM »

I have found the problem.  The site shaper is not completely unpacking on the server.  I have had to extract it on my desktop and ftp.  I now get an error jlib_error_this_is_not_a_folder_folder. Aaarrgghh.  Never had problems like this in 5 years of using site shapers.
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mikek
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« Reply #3 on: May 29, 2015, 07:15:59 AM »

Hello,

I am not familiar with that error "jlib_error_this_is_not_a_folder_folder", and doing a google search yields no results. If the site shaper is not unpacking it's most likely a problem on the server, the site shaper itself is extracting with no problems. How did you upload the file, through ftp or cpanel? I would try doing the opposite, in case there's an issue with the method it's uploading.

Just to confirm you're installing this into a completely empty folder and database correct?
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Mike Knott
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Shape 5 Team

- Need a great host for your website? We highly recommend siteground.com!


- Put your trust in the hands of our extremely qualified staff to get your job done right!


- Firebug is the most powerful web development and debugging tool, and it will save you a lot of time, frustration and forum questions:
Install Firebug
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